CENTERWELL HOME HEALTH

birmingham, ALMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1984

Key Information

Website

Not Available

Years in Operation

42

Location & Directions

Address

2100 SOUTHBRIDGE PKWY, SUITE 480

BIRMINGHAM, AL

Service Area

This agency serves patients in BIRMINGHAM and surrounding areas in AL.

Patient Satisfaction

5/5
Would Recommend:86%
Rate 9-10:92%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.4% falls with injury

Low rate of falls with injury

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

96% improved in bathing

Based on patient outcomes

Better than average

96% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
86%
Rated 9 or 10 (Excellent)
92%
Team Gave Professional Care
94%
Team Communicated Well
90%
Discussed Medicines & Safety
80%
Completed Surveys
235
18% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate49.9%
Improvement in Walking/Mobility96.3%
Improvement in Bathing95.7%
Improvement in Managing Medications96.2%
Improvement in Getting In/Out of Bed95.3%
Improvement in Breathing94.3%
Pressure Ulcer Rate0.4%

Lower is better

Falls with Major Injury0.4%

Lower is better

Discharge Function Score68.2%
Health Info Transfer to Provider99.5%
Health Info Transfer to Patient97.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.5
53 reviews
Laura Morris

Laura Morris

Eddie was my main physical therapist and I saw Paul twice. They are both fantastic and if I ever need at home PT again I will definitely want them.

Verified Google review
Mark Gooch

Mark Gooch

Initially, CW seemed more professional than the last home health service I used, ProHealth. But ultimately I was disappointed in the service and decided to report them to my insurance company for negligence. The RN was personable and knowledgeable and was able to answer all my questions thoroughly. I only saw him twice though and twice we had appointments but he didn’t show up, text or call. I saw an LPN two times, maybe three. He was personable, conscientious and helpful. Normally, I get around my apartment without assistance. After two hospital stays and three weeks in a nursing home for PT/OT rehab though, I have to use a cane, including at home. And I still can’t stand up straight. Nevertheless, a Centerwell PT intake “specialist” decided I didn’t need physical therapy. So, instead of visits from a therapist, he texted me a few exercises, which I have lost access to, for some reason. — Patient: Lynn Duvall (Mark Gooch is my husband; my iPad isn’t working right now.) Since I didn’t have a PCP at the time, the RN requested a nurse practitioner. I was excited about that because she would have been able to prescribe meds for me, which would have helped lower my blood pressure. But nothing happened. After that, I didn’t hear from CenterWell for almost a month. When I finally called, I was told I had been discharged a month earlier. Nevertheless, none of their employees mentioned it to me.

Verified Google review
Lympidzotica Viscosity

Lympidzotica Viscosity

I am very pleased with the physical therapy services in providing access to online presentations of physical therapy exercises and most importantly of providing in person sessions, which allows me, as a caregiver, to follow up with incorporating the exercises in my son’s daily routine.

Verified Google review
Meda Keefer

Meda Keefer

Our experience with CenterWell PTs, OTs, and nurses has been extremely helpful. Scott, our PT, has been excellent. He is so professional and has encouraged my husband to go beyond what I thought he could do at this point in his healing. He is still improving. We appreciate the care we get.

Verified Google review
AmyLawson09

AmyLawson09

The nurses & PT have been great. My dad truly benefited from them coming out. They have all been professional & caring. They don’t rush through the visits and make me & my dad feel comfortable about his care and I feel like they care about my dad’s recovery outcome. We feel blessed to have had them take care of my mom & dad.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.