DALE MEDICAL CENTER HOME HEALTH

S

Shannon Heath

We brought our 8-month-old baby to Dale Medical Center at 5:00 PM because he was having trouble breathing and we were concerned about possible RSV. Despite his age and symptoms, he was never seen, even after waiting until 7:15 PM. During that time, multiple patients who arrived after us were taken back, while our infant — who should have been considered a priority — continued to wait. The waiting room was full of visibly sick children coughing, sneezing, and running high fevers, which felt incredibly unsafe for a baby that young. We eventually moved ourselves to a second waiting area simply to protect him, but no one even told us that area existed until we went up to the desk to ask. It is extremely concerning that an 8-month-old with breathing issues could be left waiting for nearly two hours with no communication, no assessment, and no sense of urgency. We left feeling ignored, frustrated, and scared. At this point, it feels like the only way to be seen quickly is to arrive by ambulance or be brought in from jail. No parent should have to feel ignored or dismissed when seeking urgent care for their baby.

L

Linda Pillar

I was seen in the Emergency Department with dangerously high blood pressure. They were very efficient and polite. I got prompt attention from each staff member on my case. I spent the night while they ran the tests needed to give the information to determine the correct prognosis. The room was exceptionally clean, the food was good and the staff was friendly and prompt. I moved here from the Pensacola area. It may be a small town hospital but it stands head and shoulders above some of the hospitals in the Pensacola area. Thank you DMC!

T

To Real

Worst hospital ever. The H.R. Department is horrible and extremely greedy. No cameras in the building for safety. For this to be a small hospital that gets donations where is the money going? Because it's not going to pest control, employees, or healthier food options. Hence why the state stays popping up, rats founds dead in the kitchen, not to mention the big cockroaches and baby roaches throughout the building. Dietary can definitely do better with the food choices. Serving nothing but fried chicken, fried fish, fried burritos, fried greenbeans, fries, Diabetes. But they don't care, they only happy when the line is long.And they're collecting money.Quiet as it's kept your employees are tired of eating it.... Ask me how I know..... I might tell a joke , but I'll never tell a lie.... Also I can't name how many times I've come through the ER and been prescribed the wrong medicine for something that wasn't even wrong with me. They will wrongly prescribe you medicine like your a labrat.. And of course. It's to make you come back so you can rack up a bill..... That i'm never gonna pay

J

Jose Lugo

Great no wait ER Great super efficient and caring nursing staff 2nd floor staff Nurse: Dennis Pca: Tonia And the rest of the Second floor wonderful ppl that helped my mother recover. My gratitude, my Respect; my honest and sincere love. You have shown profound respect for the dignity of the patient and care for life. You folks rule!!!

T

Tabby

In regards to my most recent ER visit: I admit I would have liked for them to have seen me quicker due to my terrible migraine. When they did finally get me back there everyone treated me extremely well. Shout out to the one nurse who got my IV in on the first shot! That never happens! They prioritized my comfort and I appreciated that. Thank you to Dr. Day and his staff for taking care of me!