CENTERWELL HOME HEALTH

phenix city, ALMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1982

Location & Directions

Address

5009 RIVER CHASE DRIVE, BLDG 100, SUITE D

PHENIX CITY, AL

Service Area

This agency serves patients in PHENIX CITY and surrounding areas in AL.

Patient Satisfaction

5/5
Would Recommend:82%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.66% falls with injury

Low rate of falls with injury

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

89% improved managing meds

Based on patient outcomes

Better than average

86% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
82%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
93%
Team Communicated Well
95%
Discussed Medicines & Safety
91%
Completed Surveys
139
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate69.7%
Improvement in Walking/Mobility92.0%
Improvement in Bathing91.2%
Improvement in Managing Medications88.5%
Improvement in Getting In/Out of Bed90.2%
Improvement in Breathing86.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score65.7%
Health Info Transfer to Provider91.5%
Health Info Transfer to Patient97.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
48 reviews
Mickey Marsh

Mickey Marsh

CenterWell has the most wonderful employees. ALL of the therapists and nurses who came to our house were professional, kind, and so very helpful with my Mom’s recovery. So thankful for their support.

Verified Google review
Vickie Smith

Vickie Smith

Centerwell is a great company, from the beginning they displayed professionalism and kindness. The nurse that is assigned to me, Hollie, is amazing. She has a good heart. She loves the people she cares for. She knows what she is doing. I highly recommend them.

Verified Google review
Leslie Harvella

Leslie Harvella

They've been providing care for me for a year postop DVT surgery. The nurses are knowledge and extremely friendly. The physical therapists have helped me so much to regain strength in my legs and I'm gaining more stamina daily. Highly recommend for anyone with multiple medical issues. They are all wonderful.

Verified Google review
Jonnie Bailey

Jonnie Bailey

CenterWell supplied therapy for my 95 year old mother. They did not disappoint, they displayed above the bar customer service and professionalism! I've noticed a distinct difference in mobility since receiving PT and OT with CenterWell...it has improved greatly! Morgan, Kyle and Stacey are the greatest... you can set the standards by them! I'll recommend CenterWell with pleasure to anyone in need of their services!🤗

Verified Google review
Charlotte Wikoff

Charlotte Wikoff

Nurse’s and therapist have been great. Kyle (therapist) has helped my 88 year old mother to improve on strengthening her leg muscles, he has also given her the tools to work on her balance in order to help her preform her daily self care skills. He pushes her to try harder, which is something I haven’t been able to do.. Having the nurses come and check her vital signs has eased her mind. Before they started coming she would think something was wrong with her heart keeping her anxious all the time. Thank you kindred the the excellent services and staff you have. We feel blessed!!!

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.