NORTHERN ARIZONA HOME HEALTH

flagstaff, AZMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1984

Location & Directions

Address

1501 SOUTH YALE STREET, SUITE 101

FLAGSTAFF, AZ

Service Area

This agency serves patients in FLAGSTAFF and surrounding areas in AZ.

Patient Satisfaction

5/5
Would Recommend:84%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

2.83% falls with injury

Low rate of falls with injury

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

85% improved in bathing

Based on patient outcomes

Better than average

81% improved managing meds

Based on patient outcomes

Better than average

86% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
84%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
92%
Team Communicated Well
91%
Discussed Medicines & Safety
87%
Completed Surveys
82
27% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.9%
Flu Vaccination Rate36.9%
Improvement in Walking/Mobility84.5%
Improvement in Bathing85.3%
Improvement in Managing Medications80.7%
Improvement in Getting In/Out of Bed87.2%
Improvement in Breathing85.9%
Pressure Ulcer Rate0.6%

Lower is better

Falls with Major Injury2.8%

Lower is better

Discharge Function Score60.2%
Health Info Transfer to Provider83.8%
Health Info Transfer to Patient98.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3
2 reviews
Mel Begay

Mel Begay

I’m so disappointed with this facility, my mother was transferred to Haven Health from FMC for skilled nursing care for Physical Therapy for a few weeks. Within less than 24 hours of leaving my mother in their care she fell and broke her arm. My mother said she tried pressing her call button on her bed bcuz she needed to use the restroom but “NO ONE” came to assist her, so she attempted to get out of bed to get to her bedside commode, not to mention she was a fall risk patient who had a fractured hip, sadly no one cared to assist her. Their beds are outdated, with no side rails for fall risk patients. So I wouldn’t recommend this facility for your loved one if u are looking for skilled care, there is no skilled care here. Not to mention we left snacks for my mother as well, when we went to pickup her personal belongings we found that her snacks were gone. Staff weren’t friendly, or welcoming either, maybe bcuz we were natives. But we are in the process of a lawsuit against this facility.

Verified Google review
Stephen asdf

Stephen asdf

Took care of my health at home

Verified Google review

Reviews from Google Places for NORTHERN ARIZONA HOME HEALTH. These are real experiences shared by families and patients.