BANNER HOME CARE AZ

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Stephanie Wilson

First of all, they won’t call back so don’t bother using the system that urges you to hang up and get a callback at your number. It simply will not happen. Secondly, I found them through my insurances website of in network providers. I call them and they request a doctor order, which fine, sure. I’ll jump through the insurance hoops if I need to. But after a week of not hearing back from them I call again and am told they are refusing to fill my order because they don’t take my insurance, which is weird because I found them through the website for my insurance! Terrible experience. Avoid them.

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sharan rankin

I was told my cpap machine would cover by my insurance and I had met my deductible for the year so I would not owe anything for it. When the cpap machine was delivered it said I was renting it I immediately called the my worker and she said she would correct it and not to worry about it. Fast forward 12 months later I started getting collection calls, I ended up paying for 6 months of equipment rental i needed up paying for until I met the following year's deductible. This was due to the way bannerhealth home care bills.

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Jeff Johnson

I will no longer use Banner Home Care due to their unprofessional practices of scheduling nurses to come to my home. They scheduled a nurse for a particular day but no time of arrival and said nurse would call to schedule but on that day I had issues with my wife's health and asked if he (Albert the nurse) could make it later in the day and his response was "I'm not waiting around all day so it's either now or in a day or two". I know for a fact we hired Banner Home Care not the other way around so they should cater to the client and not treat them like dirt.

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Scottie Stevens

Banner Healthcare formerly Good Samaritan. Prudent move taking Good Samaritan out of your name. You hVe a vast parking lot at your Germann rd. Facility and typically that lot is empty. However, Banner took upon themselves to call the police on a homeless person sleeping in their car in one of those empty parking slots. That person has a job, and is trying to save up for an apartment. That person is also very sick. It is nice to see that Banner healthcare a $7.8 billion company doesn't care about those in the community to help. Just call the cops and move the undesirable, homeless along like you would a feral animal. Not very good Samaritans at banner. Treating humans in this manner.

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Ken Stapley

Been calling for a reorder on my C-PAP supplies for over 3 weeks. I can’t get a real person on the phone. Here’s what happens. You call the number that they give you to call. Then you choose option 2 which is the correct one. Then you sit on hold for an hour or so until they hang up on you. Today something new happened. After sitting on hold for 40 minutes I choose the call back option. They claim they will call back in 24 hours. Well it didn’t take 24 hours. In fact it only took 10 minutes. So a machine calls me back in 10 minutes and puts me on hold saying I’m first in line. After waiting on hold again for another 30 minutes I gave up. I can’t think of anything ruder than having a machine call you up and put you on hold. Especially after giving you the option not to sit on hold, before calling back. It’s quite obvious they don’t want to fulfill their commitment to support their cliental. I’m calling the sleep doctor in the morning and see if I can find another place to get the supplies. I refuse to call and get that kind of treatment, anymore. 1/10/23 Update As you can see they responded. I responded back with my full name and phone number. They then responded to my email saying they had a secure message for me. I clicked on their link and it took me to their private site. The message on that site was nothing more than requesting my identity information. I wondered why they would want information I had already given them. Then I started thinking about the don't give them your credit card number review. Needless to say, I didn't give them my information. I don't know what to think. They act like scammers. 2/1/23 Update This is the final outcome. A few days after I finished my last update, I called my sleep doctor. They called me back and said they reached out to Banner Home Care and they would be calling me. Well, to this date they still haven't called. About a week ago I had an appointment with the sleep doctor that had been made months earlier. At that appointment with the sleep doctor, I gave him an update as to the non response of Banner. His response was interesting. He told me that everybody complains about Banner. Then he said, lets just change you to another company where we can actually call and talk to a human. The new company has already contacted me. Problem solved! Stay away from Banner Home Care!