CENTERWELL HOME HEALTH

phoenix, AZMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1983

Location & Directions

Address

16620 NORTH 40TH STREET, SUITE D4

PHOENIX, AZ

Service Area

This agency serves patients in PHOENIX and surrounding areas in AZ.

Patient Satisfaction

3/5
Would Recommend:79%
Rate 9-10:85%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.13% falls with injury

Low rate of falls with injury

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

87% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
85%
Team Gave Professional Care
89%
Team Communicated Well
84%
Discussed Medicines & Safety
81%
Completed Surveys
318
25% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.1%
Flu Vaccination Rate68.9%
Improvement in Walking/Mobility88.0%
Improvement in Bathing89.0%
Improvement in Managing Medications86.6%
Improvement in Getting In/Out of Bed88.0%
Improvement in Breathing93.5%
Pressure Ulcer Rate0.4%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score75.6%
Health Info Transfer to Provider93.2%
Health Info Transfer to Patient96.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.3
27 reviews
Edwin Greeneich

Edwin Greeneich

The nurses and OT were great. The PT I received from Brandon was limited at best. I could not count on him showing up.

Verified Google review
David Coleman

David Coleman

My home care experience with CenterWell Home Health promoted me to leave, for the first time ever, a one star review. My experience with the Phx. East Valley staff whom I had contact by way of my home, one on one, text & phone communications. I experienced, poor and untimely service schedules, missed appointments & poor communications. I am reserved to say more, only to say I would not recommend them.

Verified Google review
Sandy Henningsgaard

Sandy Henningsgaard

Just finished a 2 month recovery with the help of CenterWell Home Health. They have sweet, caring personnel who come to your home to help you out after you’ve been in the hospital. They arrange time the day before, show up on time and do their work efficiently. I would highly recommend any one from their staff, nurses, Physical therapists, and a social worker who got us a referral for someone to “get our papers in order”! Thank you so much for your help!!

Verified Google review
Doreen Lipinski

Doreen Lipinski

CenterWell came recommended to us. My husband had his first blood draw from one of their nurses who came out to our home which was sent to Sonora Labs in Scottsdale. We received a very frantic call the following morning from Mayo ER telling us that we needed to get into the ER asap for a blood transfusion. We rushed back to the ER for new blood labs to find out there was nothing wrong with his blood. Consequently we missed a very important appointment with a Neurosurgeon that we waited one month for because we were still in the ER with this “blood debacle” I called CenterWell and asked to speak with the director to get some answered of what took place between the time their nurse took my husbands blood to the time we had to rush back into the ER. We have cancelled services with CenterWell. I have absolutely zero trust in using them in the future.

Verified Google review
Carol Pascale

Carol Pascale

My experience with CenterWell has been excellent. I had the best Physical Therapist, Occupational Therapist and nurse who came to visit me. I looked forward to their visits and with some hard work, I'm getting back to my old self. I never had such wonderful one on one care before. I would recommend this company to anyone who is eligible for home care.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.