FIRSTAT HOME HEALTH SERVICES, LLC

phoenix, AZMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2005

Key Information

Years in Operation

21

Location & Directions

Address

7330 NORTH 16TH STREET, SUITE C-117

PHOENIX, AZ

Service Area

This agency serves patients in PHOENIX and surrounding areas in AZ.

Patient Satisfaction

4/5
Would Recommend:77%
Rate 9-10:85%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.21% falls with injury

Low rate of falls with injury

Better than average

100% timely care start

Care started promptly after referral

Better than average

61% improved in mobility

Based on patient outcomes

61% improved in mobility

Based on patient outcomes

61% improved in bathing

Based on patient outcomes

64% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
77%
Rated 9 or 10 (Excellent)
85%
Team Gave Professional Care
91%
Team Communicated Well
89%
Discussed Medicines & Safety
79%
Completed Surveys
196
17% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.8%
Flu Vaccination Rate51.5%
Improvement in Walking/Mobility61.3%
Improvement in Bathing61.4%
Improvement in Managing Medications64.2%
Improvement in Getting In/Out of Bed51.1%
Improvement in Breathing62.4%
Pressure Ulcer Rate0.8%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score64.0%
Health Info Transfer to Provider65.8%
Health Info Transfer to Patient76.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
45 reviews
Thom Saudargas

Thom Saudargas

Lisa was a life saver after my total knee replacement surgery. The first agency was a no show when I went home from the hospital so I lost a week of therapy. Lisa stepped in and brought me up to speed. She knows her stuff and is so so nice but tough. I could never thank her enough!

Verified Google review
Bridget Lowe

Bridget Lowe

In the past year I have used Firstat Home Health Services. I was assigned Nurse Sandy initially, but had requested her for my following surgeries. Sandy is a kind and compassionate professional. She was always prompt, has great communication skills and Sandy's calming presence was a tremendous gift during a difficult journey. I would definitely recommend Firstat. They were helpful with coordinating my care and working with my providers throughout my recovery. And I cannot recommend a better nurse than Sandy. I am so grateful for the outstanding care provided by Firstat, and am so grateful that they have such dedicated professionals in their employ like Nurse Sandy.

Verified Google review
Timothy Casey

Timothy Casey

Had skin cancer surgery, treatment, physical therapy exercises. In home care RN went "above & beyond". Sandy would text me day she would arrive to let time she would be here. Always very professional and caring. Showed me how to do my daily medical care. When I had appointment for my care she would work with me to work around my schedule. After my surgery she meant me at my buddies house since I had to spend the night to be observed. Sandy is a very kind, caring person, RN.

Verified Google review
Dana Dequina

Dana Dequina

I was fortunate enough to Sandy as my wound care Nurse. Sandy was professional and very courteous. The care and education I was given was second to none. Every interaction was pleasant and definitely valued. We joked, laughed but most of all knew I was well taken care of during each and every visit. I appreciate everything Sandy did for me and would highly recommend her for all your nursing needs.

Verified Google review
Judie Hurt

Judie Hurt

Sandy is a great nurse. She and her assistant nurse Michele were both so kind and caring. I was treated like I was the most important person in the world. Sandy was able to accommodate my schedule. Michele was so very nice. I had colon surgery and found out I had cancer. My wound was not healing. I wanted to get started on Chemo. Theses two girls went above and beyond to take care of my wound. I will miss them both. Thank you Firstat for sending these special people into my life.

Verified Google review

Reviews from Google Places for FIRSTAT HOME HEALTH SERVICES, LLC. These are real experiences shared by families and patients.

FIRSTAT HOME HEALTH SERVICES, LLC - Home Health Agency in Phoenix, Arizona