NIGHTINGALE HOMECARE

phoenix, AZMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1996

Key Information

Location & Directions

Address

2411 WEST ROSE GARDEN LANE, SUITE 110

PHOENIX, AZ

Service Area

This agency serves patients in PHOENIX and surrounding areas in AZ.

Patient Satisfaction

4/5
Would Recommend:83%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

2.38% falls with injury

Low rate of falls with injury

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

99% improved in bathing

Based on patient outcomes

Better than average

99% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
83%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
88%
Team Communicated Well
87%
Discussed Medicines & Safety
88%
Completed Surveys
94
24% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate73.8%
Improvement in Walking/Mobility96.7%
Improvement in Bathing99.4%
Improvement in Managing Medications99.3%
Improvement in Getting In/Out of Bed95.2%
Improvement in Breathing94.4%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury2.4%

Lower is better

Discharge Function Score77.0%
Health Info Transfer to Provider81.6%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.3
29 reviews
Todd McDonald

Todd McDonald

I am a recent "graduate" of Nightingale's home care services. I had an extremely complicated situation for the nurses that took anywhere from 1-2.5 hours per visit 3 times per week for 12 weeks. Overall, the level of care was outstanding. Amber was my primary nurse and did a truly stellar job mastering my care. She was consistently EXACTLY on time for about 30 visits and was very communicative. Abe and Linda also assisted and were both truly caring nurses and wonderful human beings. I was extremely impressed with their level of care and would not hesitate to use Nightingale Homecare again.

Verified Google review
Benjamin Kleiman

Benjamin Kleiman

Team at Nightingale moved mountains to help our family in a short-term crisis with home health care. The care coordination team and administrative team worked tirelessly with our insurance company to ensure evaluations and care were provided to my parent. Their nursing team, PT, OT and speech team took great care and communicated so well with our family during this difficult time. I was very impressed with the detail of the nursing evaluation and recommendations for care during the critical first weeks of home rehabilitation. PT and OT came prepared with tools and new suggestions to additional rehab. Speech therapy proved invaluable to a cognitive evaluation and recommendations for sharpening and maintaining strong functions. We were lucky to find them and would recommend the Nightingale team to other families for home health care. Thank you again!

Verified Google review
Dana Newell

Dana Newell

Dear Nightingale owners and staff- This note is to say thank you. In late May I contacted the agency about possible help with my dad. My mom and his wife of 48 years passed away May 12. My brother and I moved dad in with us in Phoenix. We were completely overwhelmed. We both work full time but we wanted to make sure dad had the care he needed. From the first phone call, we were treated so kindly. The thoughtful nurses helped us get in home health aid, physical therapy, nurse care and occupational therapy. Every single person who has come to our home to help has been so kind, professional and lovely to be around. They all have been great at working with our schedules and the ADA issues in our historic home. Each time a new person or process came into our home, it made me, my brother and Dad all feel so thankful and relieved. You all have truly helped me and my very small family deal with a difficult time with such grace and compassion. I can't thank you all enough! Special thanks to Claudia, Sarah, Gabrielle, Terry, Previn, and the folks in the front office and scheduling. I will highly recommend this wonderful agency to friends anytime home care is needed. From my family to yours, thank you for everything!!

Verified Google review
Patrick Ryan

Patrick Ryan

This is the 2nd time we have used Nightingale Homecare for PT services. Our therapist Wendy was so good the first time we requested her for therapy services again. She was professional, timely, and very knowledgeable. The intake staff person was also very timely showing up in our hospital room to make sure therapy would start the next day at home. We appreciate the care Nightingale Homecare provided us.

Verified Google review
Sue Sutcliffe

Sue Sutcliffe

Five stars! I have been more than pleased with my experience with Nightingale Homecare. The companion to my father is a perfect fit to his personality. She is caring, and kind and a great companion for him. I have also had great experiences with the office staff in all my interactions. they respond promptly and efficiently to all my requests and are always positive and friendly.

Verified Google review

Reviews from Google Places for NIGHTINGALE HOMECARE. These are real experiences shared by families and patients.