CENTER WELL HOME HEALTH

hot springs, ARMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1988

Location & Directions

Address

4328 CENTRAL AVENUE, SUITE E

HOT SPRINGS, AR

Service Area

This agency serves patients in HOT SPRINGS and surrounding areas in AR.

Patient Satisfaction

4/5
Would Recommend:85%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.6% falls with injury

Low rate of falls with injury

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

89% improved managing meds

Based on patient outcomes

Better than average

92% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
85%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
90%
Team Communicated Well
87%
Discussed Medicines & Safety
84%
Completed Surveys
215
23% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.6%
Flu Vaccination Rate60.7%
Improvement in Walking/Mobility91.7%
Improvement in Bathing90.5%
Improvement in Managing Medications88.6%
Improvement in Getting In/Out of Bed93.2%
Improvement in Breathing91.6%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.6%

Lower is better

Discharge Function Score81.9%
Health Info Transfer to Provider95.3%
Health Info Transfer to Patient98.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.4
39 reviews
Max & Donna Porter

Max & Donna Porter

I was able to achieve significant improvement in my mobility and range of motion thanks to the excellent care I received from Kevin and Casey.They were highly skilled and motivated to help me succeed and get back walking after I broke my femur.

Verified Google review
Cheryl Brown

Cheryl Brown

CenterWell worked with me at home after my bilateral total knee replacements. A very needed and successful experience with P.T. and Nursing. I am so appreciative of the time and treatment they have given me.

Verified Google review
Teresa Gean

Teresa Gean

Centerwell Home Health is fantastic. Respectful, knowledgeable and professional treatment in the comfort of your home. We are so thankful for the care my mother has received and she is walking better than she has is years. Thank you to all the team at Centewell but especially Kasey and Kevin. We appreciate you so much for helping us. ❤

Verified Google review
Misti McConnell

Misti McConnell

Therapists were friendly and accommodating to my schedule for in home visits. Communication was thorough and always before a scheduled visit. I was very impressed w the care they showed my 83yo mom and cannot thank each therapist and nursing staff enough!

Verified Google review
Lisa Wade

Lisa Wade

My experience was not a very good one, it started off wrong. Before accepting clients with serious conditions make sure your nurses are well trained in the special care areas. First & Second RN were not well versed on proper care methods as should have been so much so that we were not comfortable with their care. Client had to travel back and forth outside the home for care which should have not had to happen with home health coming to the home. Safety is always a big concern and if not for the home health workers but more importantly the clients safety. Mask should definitely be worn when coming in contact with a client who's immune level is low after having a major surgery. Physical therapy was great!! (Jess & Casey) Occupational therapy was great as well! (Denise & Carley) I have never spoke with management. I didn't call them & they certainly didn't call me. As a Healthcare business I think that they should have reached out at least once to contact the client if nothing else but to make sure everything is going great. Not all the time can a client advocate for themselves. Professionalism & Great Service goes a long way.

Verified Google review

Reviews from Google Places for CENTER WELL HOME HEALTH. These are real experiences shared by families and patients.