COMPASSIONATE CARE HOME HEALTH

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Daryl O

This company was supposed to take care of my mom and all they did was make her condition worse. They would send a nurse that all she did was messure her blood pressure and oxygen and they had a lady baith her twice a week I had to keep demanding for a dr because her condition kept getting worse then I told them I wanted to take her to the er and they said no it would make us look bad so they sent out another nurse saying she was fine it was part of the process, she was shaking and mumbling, how is that normal? I had to pay a private dr to come out and they told me to take her to the er immediately so I did and it was a massive uti. She had rashes all over her private area so they called me when I was in the er and I told them and they said ok let's cancel our service when can we pick up our equipment and I said you insensitive jerk . The next day he sent me a form wanting me to sign it saying that i won't hold them responsible for almost killing my mother. I put all their useless supplies they gave me out in the front yard and I told them to come pick it up. I can go on and on about their carelessness about my mother's condition. Taking her to the er when they where telling me not to. That decision of taking her to the er saved her life.

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Don Butler

They give you the bare minimum and that's after you spend weeks asking for it. The nurses show up for 2 min and don't even do anything they only bathed my father once a week and I had to push for more. One nurse kept telling me one thing and the other one would say something else. My father was totally neglected by them . The Dr they gave me told us what meds to give him and through them it was no longer covered.

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Michelle

Compassionate is completely unethical and had failed my Dad in every aspect while he was under their care. My dad was with Compassionate Care for 3 weeks before he passed away. From the beginning, they had illegally altered our contract after it was signed, which should have been a clear sign. We were constantly low on basic supplies: Diapers, wipes, shampoo, and gloves. My mom is almost 80 years old and unable to run around looking for supplies. I had to make calls after calls to the office and nurses to chase after supplies that kept getting denied or delayed. At one point, my dad was down to 6 diapers in the middle of night due to his ongoing diarrhea. They refused to ship more until the next scheduled shipment. At my urging, they ended up shipping the next day as a “one time courtesy” and I was told it wouldn’t be fair to other patients otherwise. He was still waiting for his bottle of shampoo (that we requested the week prior) on the day the bathing aid was scheduled to come, which was also the day he passed away. We were told at one point by a Compassionate nurse to find baby shampoo in the house to use. My parents are 80 years old!! When my dad was tested Covid positive, I requested to be supplied enough tests for him to be tested daily. The nurse only brought one pack with 2 tests which she used one during her visit. When I asked her for more Covid tests, she responded that it wasn’t necessary to test my Dad every day and that “the caregiver didn’t seem to care anyways” when she visited. Again, my mom is almost 80 years old and live under the same roof. During my dad’s last week when he was in excruciating pain, the assigned nurse canceled on him two times. The only two times she was scheduled to come that week. Once she canceled 20 minutes before the scheduled visit, and the other time she canceled an hour after the scheduled visit. Both times, they had to squeeze him into another nurse’s schedule so I was unable to make it to the appointment as I live an hour and half away. Both nurses were clear about squeezing him in to make the point that I cannot be picky with the appointment times. With the already minimal visits, none of the nurses ever reached out and check on him. On his last day, I reached out to his assigned nurses, again as I had multiple times in the past, about his excruciating pain and uncontrollable diarrhea and was told they were both off that weekend and someone will contact me. Six hours later, one of them finally texted to ask if someone had contacted me, and I told her no. She asked a couple questions as if she’s clueless about his condition, and went radio silent without providing any remedy. The issues basically went ignored. That same night (the night of my Dad’s passing), when my Dad was making death rattle sounds, they refuse to send a nurse out even at my request after multiple calls. We were told to give him Levsin from his comfort kit and a nurse will visit in the morning. Apparently, that drug was not stocked in my Dad’s comfort kit. The comfort kit was never checked by any of the nurses during their visits as it should have. A nurse finally came out after she realized from talking to the caregiver that my dad did not have the drug at home. My Dad had already passed upon her arrival. I also did not arrive in time to catch my Dad’s last breath. Levsin might have bought him more time for my sister and me to arrive, especially if I was told on the phone repeatedly that a nurse’s visit can wait till the morning after given the medication. We had already suspected something’s really not right with Compassionate Care after the second week. After talking to health professionals, senior facilities and other hospice services, we realized Compassionate Care’s practice was unethical and even illegal. We had already made arrangements to switch to another hospice, but it was too late. My dad passed that early morning, the same day we scheduled to transfer to a different hospice.

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African Black Diaspora

The best Hospice Care team. They are caring, knowledgeable, I didn't have to wait for anything, like the RN's, bath nurse, and of course my favorite person "Rosalvnne Valiente" - Director of Community Development", equipment, supplies, etc. My Mommy was comfortable, and I can never thank Compassionate Care enough for being beautiful human beings. People don't care anymore, and it's sad. I appreciate this blessed company for coming into our lives during the hardest time in my life, including our loved ones that loved her. 🫂🫶🏾🙏🏾💫 My Mommy passed peacefully at home where she wanted to be with family.

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brianna snead

Our family had a horrible experience with this hospice company. My grandmother is in a skilled nursing facility and is at the end of her life. They did not send any additional support from hospice to monitor her and to be sure she was comfortable. Her heart rate is high and oxygen is low. When we called for support from their team we were told that they could not provide additional support because they were paying the skilled nursing facility extra to provide support to the patient. We spoke to the nursing staff at the nursing facility and they reported they were not being paid anything extra and they could only guarantee that they could check on my grandmother every 2 hours. In between that time my grandmother could pass away and no one would know . Our family is dealing with a loved one passing away and we can’t properly grieve because we are continuously advocating for the care she needs. After voicing our concerns the care manager Mimi she continued to talk over me and be argumentative stating there is nothing she could do that they would not send any nurse to be with her.