WELLPOINTE HOME HEALTH

fresno, CAMedicare Certified
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Verified Information

Medicare Certified agency provider

- ownership

Certified since 2022

Key Information

Years in Operation

4

Location & Directions

Address

7086 N MAPLE AVE

FRESNO, CA

Service Area

This agency serves patients in FRESNO and surrounding areas in CA.

Quality Highlights

Based on CMS quality data

3.15% falls with injury

Low rate of falls with injury

Better than average

94% timely care start

Care started promptly after referral

Better than average

61% improved in mobility

Based on patient outcomes

61% improved in mobility

Based on patient outcomes

75% improved in bathing

Based on patient outcomes

54% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
53%
Rated 9 or 10 (Excellent)
50%
Team Gave Professional Care
79%
Team Communicated Well
58%
Discussed Medicines & Safety
96%
Completed Surveys
28
16% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services

Contact this home-health-agency for detailed information about their services and offerings.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care94.5%
Flu Vaccination Rate78.0%
Improvement in Walking/Mobility60.7%
Improvement in Bathing74.5%
Improvement in Managing Medications53.8%
Improvement in Getting In/Out of Bed63.6%
Improvement in Breathing54.9%
Pressure Ulcer Rate0.7%

Lower is better

Falls with Major Injury3.1%

Lower is better

Discharge Function Score8.6%
Health Info Transfer to Provider69.5%
Health Info Transfer to Patient31.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.7
21 reviews
Kristine Shroeder

Kristine Shroeder

I’m not even sure where to begin….grateful doesn’t seem to fully cover it. I was at a loss as to where my dad’s new home would be when he needed more care and then I was introduced to Angela and the Fresno Guest Homes family. We couldn’t have been in a better place. Angela walked us through everything and once my dad moved in she, Teresa and the staff were always there to answer any questions or concerns. While that was comforting for us as a family, the care my dad received was what mattered most. All his caregivers were wonderful and treated him as one of their own. They saw him and what mattered to him. When my dad’s health began to fail, there were early mornings where I would walk in and see Roxanne or McKay (two of his awesome caregivers) sitting by his bedside, holding his hand or rubbing his head till I arrived. The thoughtfulness and compassion was lovely. We are grateful for the support, care, compassion and love that we received from the Fresno Guest Homes family. Thank you.

Verified Google review
Tim Lambert

Tim Lambert

I found FGH as our second option...... didn't know any better! My Father was in what I was told was a "great place, with great people who will take care of your Father". They did none of that BUT they kept increasing the monthly costs. IT was a must that I get my Father somewhere that ACTUALLY cared and knew what they were doing...... that place is Fresno Guest Homes. They are professional without being stiff or cold. They care and work with the family to lessen the emotions & feelings of obtaining care for a family member. Going from.... my Father being 1 of 24 other residents to 1 of 6 at FGH was a huge game changer. Food is great, the house is great, the staff is great...... Any loved family member needing the care "you'd" give them- the care they deserve- needs to go to talk with Angela at FGH!!! Best decision I made in the care for my Father.

Verified Google review
Stephanie Babb

Stephanie Babb

My dad lived at Fresno Guest Home in Fresno for almost two years until he passed to be with God for eternal life. Angela, administration, and staff are amazing, helpful, kind, hard working and caring. My dad received the best care at his home. Admin were always available for calls/concerns. Dad loved the food. The home was clean and relaxing. Caregivers are friendly and loving to the residents. I'd definitely recommend Fresno Guest Homes for your loved one. Thank you

Verified Google review
Melody B

Melody B

Fresno Guest Homes permitted our mother and father to reside in their residential home together, which provided for peace of mind. What a beautiful residential home that we were happy that they could be together in, for Dad four years and seven years for Mom. It reminded them of their own home and not a convalescent home. The Fresno Guest Home caregivers who assisted them in their daily routine were attentive to their one on one needs. The owners and administrators long time experience and knowledge meant a lot to us. On call doctors, nurses, staff, transportation and the list goes on for all provisions in all the areas of our parents lives were all met. There are no words that could express our gratitude to all those that cared for our beloved parents at Fresno Guest Homes. God bless them ❤️

Verified Google review
Judy

Judy

My mother lived in a Fresno Guest home from 2017 until she recently passed away. I couldn’t have asked for better care. Everyone was loving and compassionate, all the way from the administrative staff to the caregivers that were hands-on. Her home was always clean and all the meals were home cooked. If anything of concern came up with my mother, I always received a prompt phone call from either Angela or Theresa, Fresno Guest Homes administrators. All of the homes are located in very nice residential neighborhoods. Without a doubt, I highly recommend Fresno Guest Homes for anyone looking for a caring environment for their loved one.

Verified Google review

Reviews from Google Places for WELLPOINTE HOME HEALTH. These are real experiences shared by families and patients.