CARE PLUS HOME HEALTH

laguna hills, CAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2011

Key Information

Years in Operation

15

Location & Directions

Address

22931 TRITON WAY, SUITE 236

LAGUNA HILLS, CA

Service Area

This agency serves patients in LAGUNA HILLS and surrounding areas in CA.

Patient Satisfaction

3/5
Would Recommend:76%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.34% falls with injury

Low rate of falls with injury

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

84% improved in bathing

Based on patient outcomes

Better than average

79% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
76%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
90%
Team Communicated Well
83%
Discussed Medicines & Safety
72%
Completed Surveys
107
11% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.9%
Flu Vaccination Rate95.7%
Improvement in Walking/Mobility76.6%
Improvement in Bathing84.2%
Improvement in Managing Medications78.9%
Improvement in Getting In/Out of Bed79.5%
Improvement in Breathing94.5%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.3%

Lower is better

Discharge Function Score48.9%
Health Info Transfer to Provider96.0%
Health Info Transfer to Patient92.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.7
7 reviews
Ricardo Espinoza

Ricardo Espinoza

When it comes to my mom's needs I make sure it's on point . Would like to thank care plus especially Jonah. She was kind and courteous. My mom enjoyed every visit with her . She was such a great help. Thanks again .

Verified Google review
Shawn Berry

Shawn Berry

I am responding to the review that Ms. Yost posted. I know these people personally and know that this is not the case with Care Plus. In addition, the going rate for 24 hour caregiving can easily go as high as $1000 per day. This is the result of a ninth circuit federal court decision in 2016 that did not allow a sleep exclusion for "live in" care givers which resulted in prices having to be increased to cover the cost of overtime for legitimate care giving agencies (like Care Plus) who cover payroll taxes, workers compensation and liability insurance. Unlike many providers of homecare aids that, to save costs, do not follow California employment laws. Care Plus does not discriminate. We do our best at matching a caregiver with the client. Please understand that caregivers also have the freedom to choose whom they will take on as a client. We must respect that right.

Verified Google review
Tina Gilvary-Yost

Tina Gilvary-Yost

It is interesting how people have different reviews of Careplus Nursing. Myrene who received glowing reviews in the last review, flat out abandoned my mother and our family. She did not return calls and lied about not being able to find care because my mother is a smoker. And to boot, charging over a $1000 dollars a day - highway robbery! We found a kind and loving care taking service, that did not discriminate my mom for being a smoker and welcomed the opportunity to help someone that is dying and at a much more reasonable price and not prey on a family that was in crisis. STAY FAR away from Care Plus Nursing and Myrene.

Verified Google review
bill livingston

bill livingston

Very rude people here!! Personally I wouldn't trust them with my dog!!!

Verified Google review
Laura Cowan

Laura Cowan

Myrene, the woman who runs this business, is an angel. Truly. She's a person who has been on the patient end of things so I just can't say enough about her skillset to get you the services you need, and QUICK, but not sell you something and never ever oversell, or over provide in amount or duration, what your or your loved one needs. She is is thorough and so it her staff. Myrene has incredible empathy and understanding and when you explain the situation she is really great at knowing the need, and in a way where nothing gets missed, again, because she has been patient herself needing the kind of care her business provides. I called her and within a couple of hours she had everything lined up and sent a wonderful overnight caregiver to my mom who is in assisted living but had just returned from the hospital and bc of Covid I wasn't able to stay overnight and watch over her and just BE THERE in that all-night fashion to anticipate & prevent my mom from getting up by herself. A single caretaker stayed up all night watching over my mom (she even did some laundry and tidying) and Myrene had all the nights covered with just 2 diff people who, each morning, provided their boss (Myrene) with a detailed report of all that happened, creating a pattern to watch as my mom worked her way back to a more regular sleep pattern, all the while having someone constantly there to look out for her and help when needed. Being in assisted care, my mom was already used to having help, but she felt that extra care of having someone there to anticipate & assist instead of having to push the button & wait for help - the help was right there - and that gave my mom a really good and secure feeling Myrene & talked every single morning (because that's what I wanted) to plan for the next night and always with a gameplan and criteria for discontinuation of services. She is INCREDIBLY ethical in her approach that she is not out to financially drain you so she always comes the approach of "just enough" but never selling services or trying to keep you coming back for more. I appreciated that SO much and she was like that from the very first phone call and every day. I just can't say enough about her style, competence and management and her staff. I got to meet with the first caretaker before she started her shift and that was also really nice. She was terrific and kind, and my mom told me in the next following days that the caretaker was really nice and that she felt secure knowing that someone was there so easily. She did a great job at attending to her if she had any kind of needs (bathroom or in/bed changing) and then letting her go back to sleep asap, so less disruption to her sleep as she tried to get back to normal. For my mom she's got a huge history of falling so doing things in bed in the middle of the night was about keeping her safe and letting her regain some strength without constantly getting up. Myrene's company provides all kinds of help (day or night). She has also worked with different care facilities for years and years, knows their people and can work in tandem with them in verifying what to provide, when to start and updating daily and communicating directly with you and them to evaluate and then coordinate the right time to change or stop her services (and have the daily reports and history to have substance to all of that evaluating process), and again, she's not out to indenture you to her - exactly the opposite. My mom's been in assisted section where she lives but her care had to increase recently last year & The Wellington is a fantastic place & their "assisted living" wing provides EXCELLENT healthcare & monitoring (everyone has an alert device), but if you need a CONSTANT presence for some hours, or maybe for a spell, you have to hire privately. CarePlus has great people you can access IMMEDIATELY! Thanks Myrene!

Verified Google review

Reviews from Google Places for CARE PLUS HOME HEALTH. These are real experiences shared by families and patients.