LIFEGUARD HOME HEALTH

pleasanton, CAMedicare Certified
+ Share

Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2009

Key Information

Years in Operation

17

Location & Directions

Address

6700 KOLL CENTER PARKWAY

PLEASANTON, CA

Service Area

This agency serves patients in PLEASANTON and surrounding areas in CA.

Patient Satisfaction

3/5
Would Recommend:78%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.41% falls with injury

Low rate of falls with injury

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

87% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

82% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
88%
Team Communicated Well
83%
Discussed Medicines & Safety
81%
Completed Surveys
273
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.7%
Flu Vaccination Rate78.9%
Improvement in Walking/Mobility87.9%
Improvement in Bathing87.2%
Improvement in Managing Medications86.1%
Improvement in Getting In/Out of Bed89.7%
Improvement in Breathing82.3%
Pressure Ulcer Rate0.4%

Lower is better

Falls with Major Injury0.4%

Lower is better

Discharge Function Score61.9%
Health Info Transfer to Provider88.6%
Health Info Transfer to Patient95.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
9 reviews
Joyce Lee

Joyce Lee

The only reason I gave them a 3 is because the Nurse Nazeema and Occupational Nurse Stephanie were EXCEPTIONAL. But I never received Pt or Speech. My sister Patricia had a very bad case of pnemonia and was rushed to emergency, she ended up staying 14 days. Because her stay was so long and they could not make money off her while she was in the hospital they didn't want to care for her. She also had to change her seizure medication and was in the hospital for that in June. I thought home health care was about CARING FOR PATIENTS their NUMBER 1 PRIORITY at least that's what this agency claims on their website but not so when it came to my sister because she was in the hospital the coordinator literally says they couldn't handle her level of care(isn't that what homehealth care is about caring for patients and nursing them to health and life) not this company they want well patients. They literally said they were not willing to work with my sister WHILE SHE WAS BEING DISCHARGE which cause us to stay longer because of no home health. There was another excuse because my sister was going to have inhaler treatments Which they didn't have to do I would do that was another excuse. Even her Doctor didn't understand and he called to explain to them they still wouldn't except her so you see this company wasn't making any money off my sister. She wasn't an easy patient, so much for Good Home Health care. I'm extremely happy with my new home health Lauren home health might be spelling it wrong googled it.

Verified Google review
Allyssa Jones

Allyssa Jones

The nurses with Lifeguard Home Health took excellent care of my grandma. She was difficult to schedule with at times. They were extremely patient and professional. She really enjoyed their visits and the care she received. We are grateful for Lifeguard and would recommend them.

Verified Google review
Katie Shepherd

Katie Shepherd

My husband isn’t the best patient. He doesn’t see the worth in a lot of the care he is given. Even though he was grumpy, the nurse that did his evaluation was extremely kind and understanding. She placed emphasis on why she was there to help and what was being planned for his in home health care. The professional outlook and attitudes from all of the staff while he was in their care was appreciated. Highly recommend LifeGuard Home Health.

Verified Google review
Maria Jimenez

Maria Jimenez

My mother had a total knee replacement. She’s elderly and needs a lot of patience. Due to her previous negative experiences with physical therapy she would try and get out of her appointments all together. We decided to take a chance on LifeGuard Home Health and they surpassed our expectations! They had excellent communication skills regarding keeping me updated when they arrived, the exercises they were going to do, and my mother’s progress. On top of that they were punctual! The staff was very helpful, patient, professional, and answered all my questions without making us feel dumb. The fact my mother was open to meeting with them again, makes me feel they met her needs and went at her pace with physical therapy. Awesome experience overall!

Verified Google review
Christopher McClain

Christopher McClain

What an amazing company. It takes special people to do this line of work. They were wonderful working with grandma. They made sure she was comfortable for the last moments of her life. Chris was wonderful, nurses were responsive and kind. Highly recommend this company.

Verified Google review

Reviews from Google Places for LIFEGUARD HOME HEALTH. These are real experiences shared by families and patients.