CROSSROADS HOME HEALTH & HOSPICE

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Ruby Chiu

My father is in hospice. The nurses are very nice but overwhelmed. They call center responses the me is very slow. Took 15 minutes to get through for an emergency. Waited 5 hours for a nurse. The call center for trigose needs training and beside manners.

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Anne Leong

After years being responsible for providing caregiving and establishing services for my mother and now my sister, who requires 24 hour care, I highly recommend CrossRoads for home care services. My sister was in an assisted nursing care facility for 6 months, and the thought of her continuing to reside in a similar environment was heartbreaking. While there, the numerous and almost monthly visits to the ER due to UTIs, inadequate doctor and care oversite, lack of consistent and timely drug and therapy services was truly unacceptable for her health. My sister is now living with my family in our home, and CrossRoads has allowed us to find an alternative path to her care along with using other support teams. From CrossRoads, we received scheduled physical, occupational and nursing services. Their exceptional services have allowed my sister to remain in a home environment and us to build a secure loving environment for her long-term care. I have used other home care services, and would consistently request for CrossRoads services. Her medical needs are addressed by a caring, effective, reliable, proactive and incredible staff at CrossRoads. I could not have asked for a better team to help with this unprecedented emotional and physical challenge my family has undertaken. Our physical therapist Jason, engages, motivates and physically prepares my sister for mobility and flexibility and encourages her to maintain and maximize her existing mobility. My sister enjoys their conversations. He is responsive, consistent and timely. We could not have asked for a better partner in providing the physical and emotional support my sister and my family require. He is simply the best and anyone would be lucky to have him on their team. I worked with Shanel, nurse and case manager, for both my mother’s and sister’s home care. She is incredibly responsive and experienced in addressing the medical needs that arise. She is proactive in recommending solutions and next steps, all of which provides assurance that as medical needs arise, they will be addressed immediately. Shanel de-escalates the stress and uncertainty surrounding medical situations. Shanel provides the confidence that home care is a viable and very workable situation in partnering with my sister’s medical team. It’s very obvious that Shanel enjoys her work and patients, and truly focuses on the customers’ needs. When my sister arrived at our home, Sabrina, Occupational Therapist, immediately identified tools, equipment and recommendations that provided additional comfort to my sister and to our family and support caregivers in mitigating our physical demands. She was incredibly efficient and facilitated accommodating our needs immediately with her experience and resources. I feel our sister received the best care from Sabrina and CrossRoads in tailoring our home as effectively as possible in maximizing my sister’s care. Equally important as the effective direct skills of the CrossRoads staff, is the intangible support they provide my sister and to us. We don’t feel alone in caregiving, many times a heartbreaking process. We feel there is an incredible team available to support the care of my sister. My sister is engaged and enjoys interacting with the entire staff providing for good moments.

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SHERMAN YEE

Crossroads Hospice team was great. Ryan, Steven, Diane and Ivyee were and are still great to work with. I would not choose any other organization. The team LISTENS and will go out of their way to take care of the patient and family needs. Honest professional and sincere. Also, Melissa Bingham Aftercare Estate Specialist was very informative and gave us great tips on handling the challenges and issues involving a passing of a loved one.

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Philip Tom

Scott, Shelley and Diane gave us the support we really needed. We appreciated Scott's visits to attend to my father-in law's health needs which always comforted him when Scott came through the door. Shelley's attention to his comfort made cleaning up were relaxing. Diane's gentle assurances that our efforts to care for him were making a difference took the pressure off of us. Thank you for your help.

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Linda Lee

Evan Marx is an exceptional Physical Therapist. He went above and beyond and provided my mom not only with the best fitted walkers to aid in her success but was also deeply committed in providing clear fitness goals as well as different treatment techniques that improved her movement and mobility. He was very pleasant to work with and his teachings helped her have a better understanding of how best to use her body mechanics to ensure her safety. Thank you Evan!