SUTTER CARE AT HOME

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Nick Kong

We took a while to research hospice services and we regret not going with Sutter as a first choice. After a poor experience with Mission House, we were able to easily transfer care to Sutter Care at Home. From intake to other care team members, EVERYONE was helpful leading up to the last moments of my dad's life. He had regular in-home hospice visits and the transition to a skilled nursing facility (Carlmont Gardens) was painless. If you're as inexperienced as we are with hospice care, I recommend going with Sutter for their large network and very caring staff. My mom wanted to thank the following people for their help before my dad passed away (sorry, I don't know everyone's last names!): 1) Dr. Joseph Mallon 2) Registered Nurses: Arlan, Stephenie, Andrew, Connie, Fermae, Laurie NP 3) Social Workers: Eleni, Regina Tong, Andrea 4) Chaplain: Lavoni 5) Home help Aide: Hector (specially thankful to his service for helping my dad shower when he could no longer support himself; it really brought him comfort during the last few days)

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Sharon Sugerman

If your home health care visits are going to include physical therapy and occupational therapy Sutter Visiting Nurse Association and Hospice is an excellent choice. The basic nursing care I received was just fine, but the PT and OT was even better. Both my physical therapist, Sunesh Bandi, and occupational therapist, Carlo Manglicmot, OT, were highly professional. Sunesh tailored exercises to challenge but not stress my disabilities, and I saw consistent improvement. He suggested realistic types and amounts of home exercise. Carlo went beyond basic help to help me put together a tub transfer bench then take it apart and box it up to return to Amazon when it wouldn't fit. He then helped with a useful alternative approach.

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Sheila Mai

During the covid pandemic of 2020, our family had some additional trouble when my grandpa fell and experienced extreme suffering as a result of the fall. I was given Tran Mai’s contact and she was super helpful in the entire process! She reached out to me the same day, asked for the contacts of his primary care, contact them and got all the paperwork done within a few hours! Next thing i knew, their team was reaching out to me and we had schedule a time for their physical therapist Matthew Walker to come visit my grandpa the next day. This helped us to be put as ease due to his age and health conditions. Matt came the next morning for his appointment. Was fully thorough with every single thing- it was amazing. He asked all the small details, took his time to understand my grandpa and what his goals and needs were, and was so patient with everything he worked on with him. He had great communication, texted and called me to check up on my grandpa daily, and was always available for questions. We next had Betty as our nurse who came to analyze his medications. Betty was also very helpful in reaching out to all his different practitioners to confirm on his medications, what he needed, why he took what meds, and helped finalize a list of what was really necessary. She was very helpful in clarifying a lot of things that the medical doctors didn’t inform us on. As my grandpa got better, the visits ended but my grandpa completed his home health visit knowing that he was in great hands! He was so grateful for the entire Sutter team for how quickly they were able to help him, all the exercises they taught him to do, and for getting him back on his feet again. Would definitely recommend this team if you or a loved one is in need of home health care!

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Little Roar Store

No written review provided

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Angel Miranda

The worst scheduling for you to have any care at home. I’ve had to go to the ER various times just to get a dressing change. Disappointed.