PROFESSIONAL HOME HEALTH CARE INC

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justin Fales

One of there home health care people they had with my mother was the most disrespectful lazy non caring about my mom's health. Covered up with a bucket a mouse and just left it inside my mom's house to die did not tell anyone it was in there nothing. And then calling a 16 yr old out of her name not professional at all and they refuse to send someone else DO NOT PUT YOUR LOVED ONES IN THERE TRUST

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Jeannette Aldrich

Worst place ever! On several occassions the pcp never showed up. First I was told that pcps are off on holidays even though the cna came in. Their people fail to show and when I called the office they said they simply didn't have enough staff and could not find anyone to fill in the positions. Very seldom would they call the patient to tell them the help was not arriving. Stood up several times. I also notice a lot of complaints from their former workers. I would never recommend or tell them to entrust their loved ones to this service.

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Gary Coots

Have had nurse visits, CNAs and physical therapy. Great people. Would highly recommend them 💝🌟🌟🌟🌟🌟

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Mo Gioia

The CNA’s are fabulous and the nurses outstanding this year, 2018. Hopefully, 2019 will keep up the good work! Scheduling is always dependent upon workers and I’ve been blessed to have been associated with a reliable crew each day. Thanks!

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S DW

This company is astonishingly horrible! In relation to it's affiliated sister company (Complete Home Care) which is/ was under the same umbrella as the President- Shelly Bellinger. Both affiliated service providers are horrible. The unending struggle to get professional and adequate service has taken its toll. After giving the company staff multiple times to resolve our complaints, I finally wrote a letter to the President to only have the owner dismiss the validity of my complaints as the customer AND sever ties with us. Instead of reaching out to me to sort though the complaints and better our experience, the President and staff decided to get rid of the issue. Unfortunate for them, via avenues like this (Google, Yelp and BBB) my cries for basic consumer respect and rights will not be discarded without sharing my experience to future possible clients looking for a provider. Examples of extreme unprofessionalism extend from their CNAs not knowing basic range of motion exercises, lifting clients, CNAs refusing to where gloves, inability to use hoyer lift and other basic machines needed for their job. Their staffing and scheduling is ridiculously inconsistent and unreliable. Ranging from sending CNAs that are physically incapable of doing their manual job to CNAs simply calling off regularly or not showing up at all. From personal experience, this company has told us that we were not supposed to be present during their care of the client. This, in my opinion is skeptical and considering most of their care providers are not trained...it is also a liability. While receiving their service they have sent less than professional and ideal staff to our home including individuals that smelled like alcohol and/or wearing worn street clothes instead of company dress code. This would make anyone leery of leaving their staff in someone's home. More importantly, this company has policies and procedures they had written for us and them to comply to but failed to do so. After going through the listed avenues to submit my complaints they concluded the issue by disregarding them altogether. The website may look professional with a well worded mission statement and the name may be " Professional" BUT please do your research before electing them to care for one of your loved ones in your home! Needless to say, I am grateful that there are better rated and better quality Home Health Care Providers to choose from.