UTOPIA HOME CARE INC

east haven, CTMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1997

Key Information

Years in Operation

29

Location & Directions

Address

444 FOXON ROAD

EAST HAVEN, CT

Service Area

This agency serves patients in EAST HAVEN and surrounding areas in CT.

Patient Satisfaction

2/5
Would Recommend:71%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.07% falls with injury

Low rate of falls with injury

Better than average

82% improved in breathing

Based on patient outcomes

Better than average

94% timely care start

Care started promptly after referral

Better than average

67% improved in mobility

Based on patient outcomes

67% improved in mobility

Based on patient outcomes

75% improved in bathing

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
71%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
82%
Team Communicated Well
78%
Discussed Medicines & Safety
81%
Completed Surveys
331
18% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care94.3%
Flu Vaccination Rate72.8%
Improvement in Walking/Mobility66.5%
Improvement in Bathing74.6%
Improvement in Managing Medications62.0%
Improvement in Getting In/Out of Bed76.0%
Improvement in Breathing81.7%
Pressure Ulcer Rate0.7%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score64.2%
Health Info Transfer to Provider67.3%
Health Info Transfer to Patient59.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.1
13 reviews
Erik Rambush

Erik Rambush

I work for an agency who supports people with special needs. As a director, I am very pleased with the care and support that I see from Utopia. Utopia had the foresight to dedicate a team to help provide medical care that is above my agency's level of training. They have been quick to find solutions to a challenging set of circumstances that often lie outside of anyone's control. Utopia communicates promptly, compassionately, professionally, and above what is typically expected. Our relationship is such, that it is as if we work for the same agency! The visiting nurse care is tremendous as I am often alerted before my staff can even get to me! The individuals that I support love the care they receive from Home Health Aides and the Visiting Nurse! On the backend, Utopia is tapped into major hospitals - all I have to do is send a simple referral and they make it all happen. I am very pleased with Utopia Home Care's support with visiting nurses, medication management, home health aide support, and with dealing with insurance issues. I appreciate their care and professionalism!

Verified Google review
Kayla Gentles

Kayla Gentles

Unprofessional!!! Do not bring your families to this home care company!! Stay away!!

Verified Google review
Anonymous Author

Anonymous Author

BEWARE!!!! I called to inquire about services. I asked if they were accredited. She said yes & I asked which accreditations & she put me on hold for 4 min. then hung up on me! I’d say that’s not a reputable co.

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Jerid OConnell

Jerid OConnell

I called on a Friday around 4pm looking for a person to help my mother when she returned home from the hospital. Scott from Utopia updated me over the weekend and had a wonderful aid for her when she arrived home on Monday. All weekend he took my calls as I tried to determine her needs and time to start. Amazing service. I am so grateful for the help and extra effort they gave me.

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Erika Greig

Erika Greig

Very friendly and competent staff! From the office, to nurses and aides, they have helped so many of my clients in the New Haven area

Verified Google review

Reviews from Google Places for UTOPIA HOME CARE INC. These are real experiences shared by families and patients.