YALE NEW HAVEN HEALTH - HEALTH AT HOME SOUTHEAST

waterford, CTMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1966

Key Information

Location & Directions

Address

403 N FRONTAGE ROAD

WATERFORD, CT

Service Area

This agency serves patients in WATERFORD and surrounding areas in CT.

Patient Satisfaction

5/5
Would Recommend:89%
Rate 9-10:93%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.07% falls with injury

Low rate of falls with injury

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

87% improved in bathing

Based on patient outcomes

Better than average

82% improved managing meds

Based on patient outcomes

Better than average

89% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
89%
Rated 9 or 10 (Excellent)
93%
Team Gave Professional Care
93%
Team Communicated Well
89%
Discussed Medicines & Safety
87%
Completed Surveys
344
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.1%
Flu Vaccination Rate72.9%
Improvement in Walking/Mobility85.1%
Improvement in Bathing87.3%
Improvement in Managing Medications82.5%
Improvement in Getting In/Out of Bed86.3%
Improvement in Breathing88.7%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score80.7%
Health Info Transfer to Provider95.5%
Health Info Transfer to Patient98.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.8
18 reviews
S Macri

S Macri

Neglectful visiting nurses, if you have diabetic wound care RUN…. they might leave you off the schedule for over a week. Atrinity home health has been a far better experience for all services. Don’t let Yale force your hand with keeping “continuity of services” within their heartless empire.

Verified Google review
Anne W

Anne W

I am very grateful to have been able to attend the comprehensive and hands on training classes. I really enjoyed both my instructors. I feel more confident learning a few new things that my amazing clients in the past didn’t need but my new fantastic ones may. It makes you feel more comfortable in the field and it allows us to provide even better care for our clients. The support we have at Lifetime is really great and really strong. They have the compassion and that knowledge to lead us successfully.

Verified Google review
Francesco Camperlingo

Francesco Camperlingo

This was a 5 star service from the moment I contacted them to the very last day's service. The staff is professional, caring, empathetic, flexible, and really, really amazing. The aids were wonderful. I had such a great experience and felt incredibly comfortable leaving my grandparents at home with them. While they were there I knew that I had nothing to worry about. This is such a stressful time, at least for me, finding people to rely on and qualified to care for my loved ones. You don't want to make mistakes, want to make the best decisions for them, and need guidance. I would 100% recommend Lifetime Care at Home. Thank you to Kim, Chris, and all the aides, especially Judy.

Verified Google review
TERRI Alpert

TERRI Alpert

We had just moved my parents into a lovely assisted living facility and two days later my dad was rushed to the hospital with heart failure. Mom had dementia and saw very confused in her brand new home. My sisters and I knew mom needed to become acclimated to her new environment and much as it would have been easier to bring her to one of our homes creating new routines in her new surroundings works be essential. We reached out to Lifetime Care and they were able to get 24/7 coverage put in place in a heartbeat.. Every car give was wonderful. Dad came home from the hospital but needed dialysis and was very weak and not thinking clearly for a while. The lifetime care aides were able to adapt to the distinct needs of each of my parents In time, my parents developed a weekday favorite, Luana, and they have really bonded. As dad 's health has returned and as mom has become acclimated to the new home, they have gradually reduced their use of the aides. Lifetime care has been wonderful to work with whatever their needs. My sisters, my parents and I all recommend lifetime care most highly!

Verified Google review
Sara Dumont

Sara Dumont

My family and I have been extremely happy with Lifetime Care at Home’s services which we are using for my 93-year-old mother who needs a fulltime aide. Not only are the aides well-trained and experienced and also lovely people, but the administrative side is always very responsive to any concerns. We feel completely comfortable trusting that my Mum will be well cared for, and by individuals who are warm and giving as well as completely professional. I have no complaints at all about this company and recommend them very highly!

Verified Google review

Reviews from Google Places for YALE NEW HAVEN HEALTH - HEALTH AT HOME SOUTHEAST. These are real experiences shared by families and patients.