CHRISTIANACARE HOMEHEALTH

F

Fran Delquadro

UPDATE: since leaving this review and having my aid reiterate to management that I cannot do 8:00 am appointments, VERY INTENTIONALLY, I continue to be moved to 8:00 am. Initially I had 9:30, then 11:00, now 8:00 am. I will try a last ditch effort to see if Patient Relations can help since “management” has difficulty managing. The nursing side of home health is both efficient and extremely cognizant of the fact that long time care patients need continuity of care. As far as the home health aid side, it is the exact opposite. Continuity of care does not exist for 1 hour patients. There is NO continuity of care at all. They switched their protocol from accepting two hour patients to four and eight hour patients under Medicaid. If you are under Medicare, you are relegated to only one hour each visit and there is no continuity of care whatsoever. The one hour patients are squeezed in at any time of the day wherever they can after accommodating their 4 and 8 hour patients apparently because that is where the money is. They will pull your aid in lieu of four and eight hour cases and send someone new at any time and switch your time constantly. I had an amazing aid three times a week at the same time for many months. I had to suspend services due to a medical issue I was having and since reinstating those services, it has been an absolute nightmare. I have spoken to management, to no avail. I finally found an aid who was available on 2 of the 3 days I needed yet they manage to either move her altogether or now send her ridiculously early (probably because there is a 4 hour patient they feel is more financially beneficial to them) or more important. Rather, it has only gotten worse. IF YOU ARE IN NEED OF ONE HOUR SERVICES YOU MAY HAVE TO LOOK ELSEWHERE. You will not have the same scheduled aid 3x a week. It is complete chaos every single visit and is stressful and detrimental to patients who are very ill and dependent upon this agency. They have a shortage of aids yet keep accepting new patients.

R

Rickey Willey

Terrible. It’s been a week since release form the hospital today they sent out therapy after 4 days the. Sent a nurse out for no reason didn’t have any supplies to change bandage or gauze and recommended just taping it up to hold in on. I don’t know who runs this place but absolutely disgraceful

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Patricia A.A.

Disappointed, I had Spinal fusion and was assigned Ms. Alyssa VanStan as my therapist. First vist we went over the christianacare home care booklet. Ms VanStan wrote my next 2 visits in the calendar Monday 8 am Thursday 2:30. When Thursday came, I received a call from Ms. VanStan, stating, " could she come earlier that morning, because she did not have me on her schedule for that day. " Confusing 😕 if you didn't have me on the schedule which we both clearly know you did, why would you call to ask to come earlier. Ms. VanStan proceed to tell me she would call me that evening to schedule me for my next visits. I had to text Ms. VanStan @ 9 because I did not receive her call no response. I called again this morning Friday no response. It was 10 minutes after speaking to my Doctors office that Ms. VanStan decided to called me. It was after I spoke to my Doctors office that I let Ms. VanStan know, I would not be requiring her service any longer. Very disappointing.

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G K

A 1-star rating is "generous" for the inconsistent scheduling of nurse visits. Where do I begin?? This is the most fragmented and disaapointing patient care experience I have witnessed. The right hand doesn't know what the left hand is doing. Last minute changes in visits is perplexing. With the exception of nurse, Josephine, the rest of the nursing team leaves alot to be desired. W/ home health aide: bathing a home patient at 3-4 p.m. w/ a last minute call due to staffing issues? What patient gets a bath at that time in the afternoon? I hope CC does not fraudulently bill Medicare for visits not satisfied. Falguni Shah, PT and Dr. Stephanie Potts, OT are the exceptional professionals in this dept. W/ the exception of their visits, I am ready to cancel the final week of my mother's visit. Please share this with Patient Relations; I hate to have to reiterate this review, again!

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Renee Chadwickmelvin

At each appointment you meet with a different nurse. This is often awkward and feels a little weird because you have to start at the beginning, then go through what other nurses said or suggested, and most of the appointment is going over other visits, you don’t build up a relationship with anyone. The nurses were good at their job but I felt more than uncomfortable with a couple because they stood the entire time while I was in bed. I had a chair and table for them but they said they were fine standing. The nurses would watch me change my bandages but didn’t touch my tube stoma. They did vitals and had a checklist to get through. It was direct and clinical. The nurses were fine at their job but I felt very stressed after some visits. One nurse I had offered her to sit and she said she was fine standing. I have a table but she stood taking notes etc.. my chair, table and room are kept clean. She was very professional but the whole atmosphere was just so awkward and I started feeling self conscious thinking maybe my room was dirty. I asked a manager from Christiana care home health if there would be repercussions, if I asked to not see one particular nurse and was told No- not. At all. However the same nurse was sent a second time. Every other nurse only came once. Then I saw one more nurse and the visits stopped completely. 2 weeks went by and I ended up in hospital as my tube was leaking so much and burning my skin. When I was leaving case managers said home health said they wouldn’t work with me because I was manipulating my feeding tube. I have had issues with my feeding tube since it was put in and allot of pain so I was in contact with my surgion allot and I saw her a few times. She was giving me direction with my feeding tube on what I could do with it to help ease discomfort. Anything I did was with the surgeons guidance. In hospital when the case manager called to ask them about what they said they refused to talk to her. Because of comments made by hospital staff I believe they saw what home health wrote and treated me differently. They had stopped sending a nurse and made an assumption but never contacted my surgion or me. I have to change my bandages every 2 hours, connect and disconnect feeds and tighten the bumper if it loosens. IR and my Surgion have told me how to do this. This is me “messing” with my tube on my body. If this isn’t reproductions for asking not to see a particular nurse I don’t know what is. I now have a home health agency that sends the same nurse and it’s wonderful. There is clear communication.