CONCIERGE HOME CARE

heathrow, FLMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2021

Key Information

Location & Directions

Address

195 INTERNATIONAL PARKWAY

HEATHROW, FL

Service Area

This agency serves patients in HEATHROW and surrounding areas in FL.

Patient Satisfaction

2/5
Would Recommend:74%
Rate 9-10:78%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.69% falls with injury

Low rate of falls with injury

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

82% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
74%
Rated 9 or 10 (Excellent)
78%
Team Gave Professional Care
86%
Team Communicated Well
81%
Discussed Medicines & Safety
71%
Completed Surveys
251
15% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Occupational Therapy

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.4%
Flu Vaccination Rate47.0%
Improvement in Walking/Mobility84.7%
Improvement in Bathing88.7%
Improvement in Managing Medications82.2%
Improvement in Getting In/Out of Bed88.6%
Improvement in Breathing90.5%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score68.7%
Health Info Transfer to Provider56.1%
Health Info Transfer to Patient99.9%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.7
12 reviews
Dan Brooks

Dan Brooks

I had Concierge come into my home for PT and OT for months and had a great experience! Trish for OT was great and very helpful making sure my house was mobility friendly. Mitch for PT was amazing, he really put all his effort forward and truly cared about my progress. He pushed me hard and got me to the next step in my recovery. Thank you Mitch, Trish, Ashley and Tomas, keep at the hard work!

Verified Google review
Sarah Thompson

Sarah Thompson

Our family had an excellent experience with Marjorie from Concierge Home Care. She was compassionate, professional, and incredibly knowledgeable. Marjorie’s care was thorough and personalized—she not only focused on my moms physical recovery but also cared deeply about her emotional well-being. She even took the time to check in on our whole family, which meant so much. We have had in home therapy before but she was different. We’re truly grateful for her kindness and dedication and highly recommend her and Concierge to anyone in need of exceptional physical therapy.

Verified Google review
Annette Henderson

Annette Henderson

Thomas from Concierge home care has been instrumental in helping my 81 year old mama get back to walking after her knee replacement surgery. He is caring, kind and professional. It was a pleasure having him come to our home.Thank you Thomas♡♡♡

Verified Google review
Roxanne Soto

Roxanne Soto

Laura B. Is an amazin, compassionate person. So helpful , helped me with my mom, she got my mother services so quickly, and everyone was so helpful, kind, professional, from Diane her visiting nurse, loved her sense of humor, she made things so easier for me, her physical therapist, I forgot her name she taught me few things, That helped a bunch, she was also very nice, occupational therapist, very sweet. But she didnt come again, mom was hospitalized ,Paul was awesome, cant forget, Dr.Figueroa , always got back to me quickly, and got me everything I needed. Without hesitation, they all made me feel safe, and not that scared ,with the job I had with my bedbound mom, if it wasn't for that team, I couldn't handle being a caregiver , thank you all, and Consegiere Home Care. Sincerely, Roxanne Soto

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Teri Rosado

Teri Rosado

We highly recommend Laura B. from Concierge Home Care. She is both passionate and compassionate in the way she supports her clients. We’ve collaborated on several shared cases, and she consistently goes above and beyond—always responsive, reliable, and genuinely committed to quality care. HomeWell Care Services

Verified Google review

Reviews from Google Places for CONCIERGE HOME CARE. These are real experiences shared by families and patients.