BROOKS REHABILITATION HOME HEALTH
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2013
Key Information
Years in Operation
13
Location & Directions
Service Area
This agency serves patients in JACKSONVILLE and surrounding areas in FL.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.64% falls with injury
Low rate of falls with injury
88% improved in mobility
Based on patient outcomes
88% improved in mobility
Based on patient outcomes
90% improved in bathing
Based on patient outcomes
86% improved managing meds
Based on patient outcomes
93% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Jen C.
From day one the client felt like Brooks Home Health Care was trying to get rid of her. That says everything. Almost a year with of the worst PT and OT experiences, it seemed these trained professionals were always trying to find ways to not service or help the client. Brooks executives need to reevaluate their managers too, the two I had to deal with were very unprofessional and exhibited absolutely no compassion.
Brooke Allred
Brooks Home Health is incredible. Bethany is one of the coordinators and she went above and beyond to help my brother get the physical therapy he needs. He has special needs and she made sure we were referred to the appropriate facility that was also close to home. Can't say enough good things about the customer service we received!
Rachel Goodman
My husband has been receiving care since July and it's been one thing after another with Brooks Home Health not ordering vital wound care supplies, then not sending out PT for 3 weeks which has affected his recovery. We love our nurses, Linda & Lorreen but the management staff when we call in are lying to us often about services. They will call and say supplies were ordered or that PT is coming out then nothing happens so I call back in to check and I am told that they never called us about it or that they never had the order in the first place. I am writing this review because I don't want what has happened to us to happen to others.
Kim Wiggins
My mother had Brooks Home Care for 6 weeks after hospital stay. The skilled nurses I would not recommend. One spoke inappropriately about my mother's heel wound by saying it looked like she was in Hospice and then his replacement was very rude and tried to order my husband and i in our own home and would discuss insurance and money matters in front of my mother and continually shush my mother, which greatly distressed her and caused her blood pressure to rise. When i complained to Mandy the care manager, she decided they did not want to treat my mother any more and left us scrambling to find another home health care company. Please do not use Brooks home care. I would highly recommend Accent Home Health Care.
TWISTERS MUSIC
Brooks Rehabilitation Home Health has done wonders for me great people great staff working miracles. My first steps in years with Chris my physical therapist
Reviews from Google Places for BROOKS REHABILITATION HOME HEALTH. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Years in Operation
13
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov