CENTERWELL HOME HEALTH
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2002
Key Information
Location & Directions
Service Area
This agency serves patients in JACKSONVILLE and surrounding areas in FL.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.18% falls with injury
Low rate of falls with injury
97% improved in mobility
Based on patient outcomes
97% improved in mobility
Based on patient outcomes
95% improved in bathing
Based on patient outcomes
94% improved managing meds
Based on patient outcomes
93% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Linda
I don't usually leave reviews, especially for businesses, that are less than stellar. It's unfortunate that I feel that it is necessary. I had to use Centerwell Home Health for a wound vac. I called and requested nurse Sheree Pray to be the nurse to come out. The reason I did this was because I have used home health care in the past, Sheree is probably the nurse who has been with this company the longest and she is very knowledgeable about every facet of any medically needed procedure. I spoke with Sheree prior to making my request to the company...and was told uh...we can't promise that. My question was why? If she said she would come out to Keystone Heights just for me and had no problem handling my request. So they sent a new person out and there was an issue with the wound vac. Who did they call to come out? Sheree. Now I understand a person new to the company will be coming out tomorrow. This shoots off all my bells and whistles. I don't want a new person doing a wound vac on me Im very apprehensive about this entire situation. I would think that home care company like Centerwell would jump at the chance to have their oldest and most revered nurses be requested. I don't like the way these people do business and because of this, I will do whatever is necessary to avoid having to use them in the future.
Isabella Murray-Savage
My issue with this company is that we my husband don’t receive the supplies he needs on time. They have lied to him about shipments. They act like the money is coming out of their pockets. Example my husband use about six to seven self-Catheter a day. We received 30 catheters and we were told before you run out just give us a call. We had to go out to buy supplies just to make sure he have what he needs. The people the come to change out his bandages act like they don’t want to us their supplies. We have been using this company for about two months No and it has not been easy.
Monika Ward
My husband, Frank has been in a rehab for a long time and afterwards the rehab recommended CenterWell Home Health. The physical therapist working with my husband is exceptionally good and helpful in many ways. Under his care Frank improved drastically and we cannot praise this organization enough for helping and having fantastic results. I would recommend this company to all that are in need.
K Harkins
Very compassionate staff. This company was responsive and took great care of my dad with physical therapy and nursing needs during his recovery from a long term hospital stay. I highly recommend this company.
Ken Fisher
The in home care and communication has been wonderful! Nurse Alexis and PT Matt couldn't be better. We've had challenges getting care started... so many delays and excuses. Once the care started, we've been very pleased.
Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(904) 730-4640Years in Operation
24
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov