CENTERWELL HOME HEALTH

jacksonville, FLMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2002

Location & Directions

Address

10161 CENTURION PKWY NORTH STE 320

JACKSONVILLE, FL

Service Area

This agency serves patients in JACKSONVILLE and surrounding areas in FL.

Patient Satisfaction

4/5
Would Recommend:78%
Rate 9-10:88%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.18% falls with injury

Low rate of falls with injury

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

95% improved in bathing

Based on patient outcomes

Better than average

94% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
89%
Team Communicated Well
89%
Discussed Medicines & Safety
77%
Completed Surveys
362
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate58.5%
Improvement in Walking/Mobility96.8%
Improvement in Bathing95.2%
Improvement in Managing Medications94.4%
Improvement in Getting In/Out of Bed95.9%
Improvement in Breathing93.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score73.5%
Health Info Transfer to Provider89.6%
Health Info Transfer to Patient95.2%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
59 reviews
Linda

Linda

I don't usually leave reviews, especially for businesses, that are less than stellar. It's unfortunate that I feel that it is necessary. I had to use Centerwell Home Health for a wound vac. I called and requested nurse Sheree Pray to be the nurse to come out. The reason I did this was because I have used home health care in the past, Sheree is probably the nurse who has been with this company the longest and she is very knowledgeable about every facet of any medically needed procedure. I spoke with Sheree prior to making my request to the company...and was told uh...we can't promise that. My question was why? If she said she would come out to Keystone Heights just for me and had no problem handling my request. So they sent a new person out and there was an issue with the wound vac. Who did they call to come out? Sheree. Now I understand a person new to the company will be coming out tomorrow. This shoots off all my bells and whistles. I don't want a new person doing a wound vac on me Im very apprehensive about this entire situation. I would think that home care company like Centerwell would jump at the chance to have their oldest and most revered nurses be requested. I don't like the way these people do business and because of this, I will do whatever is necessary to avoid having to use them in the future.

Verified Google review
Isabella Murray-Savage

Isabella Murray-Savage

My issue with this company is that we my husband don’t receive the supplies he needs on time. They have lied to him about shipments. They act like the money is coming out of their pockets. Example my husband use about six to seven self-Catheter a day. We received 30 catheters and we were told before you run out just give us a call. We had to go out to buy supplies just to make sure he have what he needs. The people the come to change out his bandages act like they don’t want to us their supplies. We have been using this company for about two months No and it has not been easy.

Verified Google review
Monika Ward

Monika Ward

My husband, Frank has been in a rehab for a long time and afterwards the rehab recommended CenterWell Home Health. The physical therapist working with my husband is exceptionally good and helpful in many ways. Under his care Frank improved drastically and we cannot praise this organization enough for helping and having fantastic results. I would recommend this company to all that are in need.

Verified Google review
K Harkins

K Harkins

Very compassionate staff. This company was responsive and took great care of my dad with physical therapy and nursing needs during his recovery from a long term hospital stay. I highly recommend this company.

Verified Google review
Ken Fisher

Ken Fisher

The in home care and communication has been wonderful! Nurse Alexis and PT Matt couldn't be better. We've had challenges getting care started... so many delays and excuses. Once the care started, we've been very pleased.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.