CHOICE MATTERS HOME HEALTHCARE INC

jacksonville, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2013

Key Information

Phone

Years in Operation

13

Location & Directions

Address

4741 ATLANTIC BLVD STE D

JACKSONVILLE, FL

Service Area

This agency serves patients in JACKSONVILLE and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:74%
Rate 9-10:80%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.27% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

92% improved in bathing

Based on patient outcomes

Better than average

90% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
74%
Rated 9 or 10 (Excellent)
80%
Team Gave Professional Care
87%
Team Communicated Well
82%
Discussed Medicines & Safety
76%
Completed Surveys
216
28% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate42.6%
Improvement in Walking/Mobility86.5%
Improvement in Bathing92.1%
Improvement in Managing Medications89.7%
Improvement in Getting In/Out of Bed89.3%
Improvement in Breathing92.9%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.3%

Lower is better

Discharge Function Score64.5%
Health Info Transfer to Provider86.1%
Health Info Transfer to Patient99.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.9
70 reviews
Sharon Searcy

Sharon Searcy

I have to say after having my 2nd knee replacement I knew i needed a different home care that would be tough not sympathetic so I could reach goals that were expected. JON was not only knowledgeable about my knee surgery but he knew how to get the best results and rooted me on the whole time. He explained what to expect and could give me comforting answers on any concern I had. He was on time, courteous and really cared. This was definitely a better experience! Choice Matters is lucky to have JON as part of their staff.

Verified Google review
Joe Rossi

Joe Rossi

Amazing healthcare. I have wounds due to diabetes and lymphedema. I have been working with Regina and let me tell you friendly, personable, knowledgeable. She knows her job and her skills are top notch in my opinion. A wound I thought would take a year to heal is pretty close to fully healed maybe by the new year. I am thankful for their professionalism but even more so their sincereity and willingness to answer my multitude of questions. I'm the type I'm willing if I know why things will be done a certain way etc. if I could give more than 5-stars I would.

Verified Google review
Melodee Mae

Melodee Mae

Feeling quite overwhelmed after surgery, I trusted a friend's recommendation and called Choice Matters Home Health Care, specifically requesting the physical therapist, Jon. The ability to recover at home was a blessing, but my primary concern was ensuring my recovery didn't suffer. Jon immediately eased my anxiety during his first visit. His approach was methodical, and he communicated in depth the 'whys and what's' of every exercise. His profound understanding of human anatomy—both muscular and skeletal—was evident in our discussions. Though the exercises were challenging and the homework wasn't always fun, I began to see improvement in my strength and balance as he built up my capabilities. Furthermore, Jon was the picture of professionalism: always on time and never missed a single session. I would definitely recommend Choice Matters and, most importantly, the exceptional care provided by Jon.

Verified Google review
Vicki Hollingsworth

Vicki Hollingsworth

I can’t say enough great things about my PT care with Jon. I have an extremely low tolerance for pain & Jon could tell. He was very compassionate to my pain & my needs. He took time with me at every visit, I never felt rushed or like I was just a number in the system. He was positive on my recovery but also had me working to my potential. Thank you Choice Matters PT Jon!

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Jackie Williams

Jackie Williams

I cannot express enough gratitude for the exceptional care my mother received from Choice Matters! From our very first interaction, their team demonstrated unparalleled professionalism, compassion, and dedication. The caregivers were not only highly skilled in managing my mother’s health needs, but they also treated her with such warmth and respect, making her feel comfortable and cherished. They went above and beyond, ensuring her comfort, dignity, and well-being were always prioritized. Communication was consistently clear and proactive, keeping our family informed every step of the way. Thanks to Choice Matters my mother was able to remain in the comfort of her own home, receiving top-notch care that truly made a difference in her quality of life. I wholeheartedly recommend them to anyone seeking reliable, compassionate, and high-quality home health services!

Verified Google review

Reviews from Google Places for CHOICE MATTERS HOME HEALTHCARE INC. These are real experiences shared by families and patients.