CONFIDENT CARE OF FLORIDA CORP

jacksonville, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2006

Key Information

Phone

Years in Operation

20

Location & Directions

Address

9428 BAYMEADOWS RD STE 230

JACKSONVILLE, FL

Service Area

This agency serves patients in JACKSONVILLE and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:79%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.64% falls with injury

Low rate of falls with injury

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

99% improved in bathing

Based on patient outcomes

Better than average

96% improved managing meds

Based on patient outcomes

Better than average

97% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
89%
Team Communicated Well
84%
Discussed Medicines & Safety
80%
Completed Surveys
141
17% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate99.9%
Improvement in Walking/Mobility98.4%
Improvement in Bathing99.0%
Improvement in Managing Medications96.3%
Improvement in Getting In/Out of Bed96.6%
Improvement in Breathing96.9%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score79.7%
Health Info Transfer to Provider97.4%
Health Info Transfer to Patient99.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.5
53 reviews
Patricia Brown

Patricia Brown

Excellent therapy services from the most caring staff! Tracy and Anya are the best therapists I’ve ever had, and they are more like family than therapists. Love them both! Would recommend to everyone needing home care.

Verified Google review
Kathleen B

Kathleen B

My PT was with Liz. She was supportive, encouraging, positive and filled me with confidence to continue my recovery. She worked with me to adjust the exercises when I wasn't able to do them as described. I have suffered from sciatica (both legs) since 1987 and some of the exercises really set it off but Liz helped me modify the exercise so I could do it while not being crippled for days afterward. She's great & you're lucky to have her as an employee.

Verified Google review
Michael Corp

Michael Corp

Having experienced physical therapy for two previous knee replacements, this time around was for an anterior hip replacement. As a patient, waiting to meet your physical therapist can be a stressful process. Many thoughts run through your mind. Will they be pleasant and personable? Are they knowledgeable and highly skilled? Do they have a sense of humor or are they hyper serious? And are they accommodating or are they ridged? Well after meeting Liz I was quickly put at ease by her wonderful personality and her warm demeanor. And she actually knows a thing or two about human anatomy. A big plus for a physical therapist, especially mine. We hit it off right from the start. Humor is important to me and Liz has a great sense of humor along with all the other positive characteristics I look for. I progressed through the grueling process of getting back my groove without any issues. As a matter of fact I always wanted to impress Liz with my progress. She is a great encourager and always explained why I needed to consistently perform certain exercises. I greatly appreciate that about her. I highly recommend Liz as a PT for anyone who is serious about their recovery. She is a blessing to know and is a great caregiver. Thank you Liz!

Verified Google review
Vanessa Hernandez Hunter

Vanessa Hernandez Hunter

We were blessed to have Chelsey care for my brother's burn wound. She provided excellent care. She communicates well and her passion for her work shows. She worked well with Dr. Swain and informed him of my brother's progress when necessary. Her care was heartfelt, and my brother and family greatly appreciate her. Thank you, Chelsey. Vanessa Hunter/sister

Verified Google review
Linda Neubauer

Linda Neubauer

I’m so thankful for Confident Care. I have been blessed to have the best nurse taking care of my wound. Chelsey is a fantastic care giver. She is prompt with our appointments. If she is running late, she lets me know. Confident Care has been on top of my medical supplies. That is a blessing for me. Keep up the great work, Confident Care. Keep hiring great care givers like Chelsey. Thank you all.

Verified Google review

Reviews from Google Places for CONFIDENT CARE OF FLORIDA CORP. These are real experiences shared by families and patients.