CENTERWELL HOME HEALTH

lakeland, FLMedicare Certified
+ Share

Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1977

Location & Directions

Address

3671 INNOVATION DR

LAKELAND, FL

Service Area

This agency serves patients in LAKELAND and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:73%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.2% falls with injury

Low rate of falls with injury

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

95% improved in bathing

Based on patient outcomes

Better than average

94% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
73%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
87%
Team Communicated Well
83%
Discussed Medicines & Safety
78%
Completed Surveys
327
19% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate63.9%
Improvement in Walking/Mobility95.6%
Improvement in Bathing95.4%
Improvement in Managing Medications93.7%
Improvement in Getting In/Out of Bed92.7%
Improvement in Breathing94.8%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury1.2%

Lower is better

Discharge Function Score63.8%
Health Info Transfer to Provider90.4%
Health Info Transfer to Patient85.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.7
32 reviews
Yesenia marie

Yesenia marie

To leave my family member without supplies is a joke, Director Jessica and Amy don't take accountability for anything when it comes to supplies!!!!!!!!!!! leaving an older person without supplies....is unacceptable!

Verified Google review
Venus Ann

Venus Ann

CenterWell is the best home care agency we've ever had. All the healthcare workers that came were kind, compassionate and did an excellent job in healing my brother. They made sure we had all the medical supplies we needed for his care. Thank You Centerwell.

Verified Google review
Tim Hughes

Tim Hughes

I used services from 4 different departments, all were very professional, very knowledgeable. It was a great help with home health needs

Verified Google review
Gary Gilpin

Gary Gilpin

This is Gary Gilpin, my mother Pauline is receiving excellent from her therapist’s. David (speech) and Joe (occupational). We couldn’t be happier with both of them.

Verified Google review
A M

A M

They have completely turned things around for my grandmother. Through therapy, she has become stronger, ambulating without difficulty and back to her old self she was before her fall. Special shout-out to Soeurette Georges and Joe Lowry. They were absolutely amazing and my family will forever be grateful to them for what they’ve done to teach my grandmother to get her strength and independence back!

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.