CONCIERGE HOME CARE

orange park, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2012

Key Information

Location & Directions

Address

350 CORPORATE WAY STE 300

ORANGE PARK, FL

Service Area

This agency serves patients in ORANGE PARK and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:81%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.81% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

93% improved in bathing

Based on patient outcomes

Better than average

87% improved managing meds

Based on patient outcomes

Better than average

92% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
81%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
89%
Team Communicated Well
85%
Discussed Medicines & Safety
79%
Completed Surveys
229
13% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate64.0%
Improvement in Walking/Mobility89.8%
Improvement in Bathing93.0%
Improvement in Managing Medications86.9%
Improvement in Getting In/Out of Bed94.4%
Improvement in Breathing92.5%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury1.8%

Lower is better

Discharge Function Score72.3%
Health Info Transfer to Provider70.0%
Health Info Transfer to Patient99.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.7
10 reviews
Kendal Frye

Kendal Frye

This is seriously one of the best group of welcoming medical professionals that I’ve ever met. I highly recommended this office to all of the greater Jax & Orange Park area. Thank you for your professionalism.

Verified Google review
Sumaira McCloud

Sumaira McCloud

I have always had a great experience with Concierge home health! I first worked with Alan, then Ryan, and now Katie! Katie is exceptional. She knows all the details needed for assisting someone returning home from SNF care. She replies fast, communicates clearly, and is always honest and up front. I appreciate how she visits each possible patient prior to discharge. Her friendly demeanor is always appreciated and really puts the nervous patients at ease knowing they are in good hands.

Verified Google review
Don Carter

Don Carter

We were supposed to get in home therapy . They cant seem to make out a simple schedule to give you some indication when they will show up.In over a month we have seem him 3 times. It is supposed to be 2 time a week. I get a text the day before from the PTA asking do you want me to come tomorrow? WTH I called yesterday DISCHARGE us

Verified Google review
Stephanie Brabson

Stephanie Brabson

This group is AMAZING! If you need home health services for your loved one, this one is the very best. They have taken such good care of my father in law. The employees really care about the patient and really take the time to listen to the patient and the family. They go above and beyond for each patient making sure they have what they need to recover at home quickly and comfortably. I can't say enough about the jeep they provide or the care they have for the patient.

Verified Google review
Tracy Underwood

Tracy Underwood

I've always been confident to recommend Concierge to my clients. Exceptional and attentive care and service. They are 5 stars with the State of Florida as well and that really speaks volumes!

Verified Google review

Reviews from Google Places for CONCIERGE HOME CARE. These are real experiences shared by families and patients.