TOWERS HOME CARE

orlando, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1996

Key Information

Years in Operation

30

Location & Directions

Address

300 E CHURCH ST

ORLANDO, FL

Service Area

This agency serves patients in ORLANDO and surrounding areas in FL.

Patient Satisfaction

2/5
Would Recommend:69%
Rate 9-10:75%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.36% falls with injury

Low rate of falls with injury

Better than average

77% improved in breathing

Based on patient outcomes

Better than average

96% timely care start

Care started promptly after referral

Better than average

62% improved in mobility

Based on patient outcomes

62% improved in mobility

Based on patient outcomes

68% improved in bathing

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
69%
Rated 9 or 10 (Excellent)
75%
Team Gave Professional Care
78%
Team Communicated Well
77%
Discussed Medicines & Safety
69%
Completed Surveys
130
15% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.7%
Flu Vaccination Rate85.0%
Improvement in Walking/Mobility62.2%
Improvement in Bathing68.2%
Improvement in Managing Medications46.4%
Improvement in Getting In/Out of Bed75.3%
Improvement in Breathing77.3%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.4%

Lower is better

Discharge Function Score57.8%
Health Info Transfer to Provider48.6%
Health Info Transfer to Patient56.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.6
49 reviews
Kerry Rizzuti

Kerry Rizzuti

The sounds from your leaf blower are way out of hand. Not to mention the noxious gas that flows up to all of the apartment buildings around. I'm asking as a neighbor for you to sweep the dirt instead of blow it around. It doesn't take any longer to sweep, then it does to drag the large leaf blower around everywhere. Trust me, people can use the exercise. This is what's wrong with us nowadays. Leaf blowers are bad for the environment, and they are bad for the neighborhood. Reconsider.

Verified Google review
Pam Littlefield

Pam Littlefield

I have to comment on the review that made disparaging comments about the lovely woman who runs the front desk at Windsor Place. C. always has a smile and a friendly greeting every time I go there to visit my mom. I appreciate the care she takes with her personal appearance and the care she takes with staff, patients and visitors. It sounds as if you had an emotional and frustrating day. I get it. We’ve all been there. I think we can agree, however, that the world would be a better place if we could all give each other some grace.

Verified Google review
michael pitt

michael pitt

My Mom was at the Commons for 60 days the nurses were great however Celine the social worker was not communicating many updates with me and I was there Every Day!!!! Never given PT game plan for my Mom so she still can’t walk!!! The PT team was not so good either!!! Very disappointed!!!!! Lacks Communication and not good at rehab Avoid at all Costs!

Verified Google review
Angeli Faith

Angeli Faith

I was in the Commons for rehab Nov 2022. I could not understand why the nursing staff allowed my medications to run out, prior to contacting the doctor for a refill. The CNA handled me roughly, insisted that I take a shower, though my surgeon had not cleared me to do so, kept touching my personal items without permission. I must express my concern for so much turnover of staff. There is obviously a problem with Administration and staff, a lack of training and communication in working together as a team. The residents/patients pay the price for their incompetence. Please shop around prior to going their for yourself or your love-one. My therapy team was very good. The social worker was very inexperienced and delayed my discharge.

Verified Google review
Madeline Maldonado

Madeline Maldonado

If you're researching a place for yourself or your loved ones, please be aware that there is a construction project being proposed for 14 stories of affordable housing to the side of Windsor Place on 404 Mariposa that will entirely block sunshine and fresh air for residents there. Owners of Lutheran don't appear to be opposed so long as they can get parking spots for their employees as part of the project. Keep that in mind, when you place your mothers and fathers here- especially if they're with Alzheimers or under memory care. If approved, their windows will face a construction site for some time, then a parking garage. See below. Short building in the shadow is Windsor Place. Red building is the proposed project adjacent.

Verified Google review

Reviews from Google Places for TOWERS HOME CARE. These are real experiences shared by families and patients.