COVENANT HOME HEALTH CARE

pensacola, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1991

Key Information

Years in Operation

35

Location & Directions

Address

5101 N 12TH AVE

PENSACOLA, FL

Service Area

This agency serves patients in PENSACOLA and surrounding areas in FL.

Patient Satisfaction

5/5
Would Recommend:93%
Rate 9-10:93%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.88% falls with injury

Low rate of falls with injury

Better than average

80% improved in bathing

Based on patient outcomes

Better than average

75% improved in breathing

Based on patient outcomes

Better than average

98% timely care start

Care started promptly after referral

Better than average

74% improved in mobility

Based on patient outcomes

74% improved in mobility

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
93%
Rated 9 or 10 (Excellent)
93%
Team Gave Professional Care
93%
Team Communicated Well
89%
Discussed Medicines & Safety
85%
Completed Surveys
150
24% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.2%
Flu Vaccination Rate68.3%
Improvement in Walking/Mobility74.0%
Improvement in Bathing79.9%
Improvement in Managing Medications74.0%
Improvement in Getting In/Out of Bed81.8%
Improvement in Breathing75.2%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score60.2%
Health Info Transfer to Provider49.0%
Health Info Transfer to Patient95.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.4
11 reviews
Lisa crawford

Lisa crawford

Thank you all. I'm amazed at you all and your capacity to care for people. In a world where empathy is sorely lacking you restore faith when people need it the most. Again thank you.

Verified Google review
Ruth Moeller

Ruth Moeller

Their home health people were great. Helped us get Mom into the Hospice facility where they made her so comfortable until the end. We appreciate them so much. Recommend them highly.

Verified Google review
Homes Instead

Homes Instead

The nurses are great but apparently they only have 1 home health aide. That person is currently out of the office for 3 weeks due to an injury and we've been told they have no other trained staff to fill that void. They have told everyone that needs the services to get help from family or friends. For a company that provides that service, I am surprised that they have no backup coverage for those very necessary services. This is a problem.

Verified Google review
Candy Pfau

Candy Pfau

Brittany came out herself and worked on a feeding tube clog. I saw nothing but dedicated nurses who showed up in emergency’s. Vivian and Sarah were great to us. We then got Silvia but Dr. brown referred us to Kinder care emerald coast hospice. I was sad t o lose my support in those nurses

Verified Google review
Margaret Keating

Margaret Keating

I am almost a different person since having People's Home Health. The nurse, Terry S. is unbelievable. She has brought up my spirits to the greatness I have felt before. Selina was so comforting and together they are a Great Team, they really do FEEL for me and they really are dedicated to their patients or clients. Terry called this morning to come over and my spirits were lifted immediately. They are both a great help in the medical part of their visits, but they also add happiness, spiritual uplifting and hope for my day and the day after. Thank you so much People's Home Health.

Verified Google review

Reviews from Google Places for COVENANT HOME HEALTH CARE. These are real experiences shared by families and patients.