SUNCREST OMNI

pensacola, FLMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2005

Key Information

Location & Directions

Address

8880 UNIVERSITY PKWY STE B

PENSACOLA, FL

Service Area

This agency serves patients in PENSACOLA and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:75%
Rate 9-10:81%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.9% falls with injury

Low rate of falls with injury

Better than average

91% improved in mobility

Based on patient outcomes

Better than average

91% improved in mobility

Based on patient outcomes

Better than average

92% improved in bathing

Based on patient outcomes

Better than average

89% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
75%
Rated 9 or 10 (Excellent)
81%
Team Gave Professional Care
87%
Team Communicated Well
84%
Discussed Medicines & Safety
83%
Completed Surveys
355
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.7%
Flu Vaccination Rate42.7%
Improvement in Walking/Mobility90.8%
Improvement in Bathing92.3%
Improvement in Managing Medications88.5%
Improvement in Getting In/Out of Bed89.6%
Improvement in Breathing93.8%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score73.4%
Health Info Transfer to Provider87.0%
Health Info Transfer to Patient93.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.1
10 reviews
Rhea Holder

Rhea Holder

I have a home health therapist her name is Misty.. she's the absolute best.. I broke my foot and she went to Walmart with her own money and bought the stuff needed to make ice packs.. she stayed for a long time after she wrapped my foot. Misty is the best part of therapy... Thank y'all for giving me a therapist with heart.

Verified Google review
Kaye Stump

Kaye Stump

Thank you to Alli and Mandy on such excellent care and attention to my needs. You ladies rock and were both so patient, attentive and helpful. ❤️

Verified Google review
Antoinette Robinson

Antoinette Robinson

My husband is a quadriplegic from a gunshot would to the neck while working as a police officer. For the past 25 years, he received home health services during the day while I was at work (help with bathing, repositioning to prevent sores, getting a snack, checking his glucose, helping with elimination, etc.). In June, he was discharged by this agency because they were "short staffed". It is hard for me to understand what is "short-staffed"? Who gets to decide who gets services and who doesn't? My husband is completely paralyzed, bed-bound and cannot move, feed himself or use the bathroom on his own. When we went to see our state representative at that time (Matt Gaetz- R), his people did nothing to help us. It is disappointing to see how people who served our country and community are treated in their time of need.

Verified Google review
Lottie

Lottie

I am so upset with this company. First the lady just showed up at my house no phone call nothing and that was Monday. Apparently yesterday she came to my house and then went to my neighbors I wasn’t home. Then my neighbor just informed me that the nurse called the cops to my house. I am so upset right now I can’t think straight. I have 2 dogs they are big dogs that like to bark at whoever knocks on my door. But they are harmless except if the cops do a welfare check they will just walk in my house and they would most likely shoot my dogs. The cops don’t know that my dogs are friendly. I don’t know why she can’t do what they are supposed to call and make an appointment. She told me somebody would be coming to my house once a week so why would she be here Friday with the cops when I just met her Monday? I am so mad and I have been needing help for a long time and I told I don’t want this company back at my house. They are very lucky. One of my animals did not get hurt. I am so upset right now that is wrong. * I was so happy, I thought I was finally going to get the help I need and now I will never get any help. 😡😡😡🤬🤬🤬🤬🤬

Verified Google review
Lyn Harrison

Lyn Harrison

I required home health visits 3 times/week beginning in October, 2020 and continuing into February, 2021. The level of care that I received every single visit was EXPERT. The nurses were on time, all the time. Their communication with me was consistently flawless. They monitored the inventory of medical supplies required for my care, and they kept me very well supplied - I never ran out of anything. They called my doctor's office several times to report when there were complications so that my doctor could address the problems, saving me a difficult trip to his office - a particular "plus" during the pandemic! They were very personalized and caring in their treatment of me. I had never required any intensive medical care prior to October, 2020 and I was very nervous about my medical issues. Having SunCrest OMNI Home Health was the absolute best thing that I could have asked for. I cannot imagine that I would have had an equal experience with any other company, and I will forever be grateful for these special people.

Verified Google review

Reviews from Google Places for SUNCREST OMNI. These are real experiences shared by families and patients.