CONCIERGE HOME CARE

the villages, FLMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2006

Key Information

Location & Directions

Address

3309 WEDGEWOOD LN

THE VILLAGES, FL

Service Area

This agency serves patients in THE VILLAGES and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:78%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.88% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

88% improved managing meds

Based on patient outcomes

Better than average

90% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
89%
Team Communicated Well
86%
Discussed Medicines & Safety
71%
Completed Surveys
174
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.2%
Flu Vaccination Rate73.4%
Improvement in Walking/Mobility87.3%
Improvement in Bathing90.8%
Improvement in Managing Medications88.0%
Improvement in Getting In/Out of Bed91.9%
Improvement in Breathing89.8%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score75.3%
Health Info Transfer to Provider71.8%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
17 reviews
Warren McCullough

Warren McCullough

I have worked with them on many patients over the years and I've always had a positive experience with the outcomes. Highly recommend!

Verified Google review
Roger and Lois Mullinax

Roger and Lois Mullinax

Recommended to us in the hospital after my husband's stent procedure. We have had experience with several home care businesses over the years and this is by far the best we have found. All of the therapists have been caring, professional, communicative, and thorough. We would definitely call on them again. Many thanks for their help.

Verified Google review
breeze Niles

breeze Niles

On 06/31/24 the day my dad was released from hospital....I spoke to the answering service for the company she's going to make sure that she makes a note for the caseworker manager and or the nurse that they call me first thing in the morning to switch out the type of bag that would make him more comfortable more or less they are going to make it a priority to make sure he's comfortable with the proper stuff by tomorrow.... today comes missed thier call only to be told The concierge place did call me to confirm they had processed his referral and that the nurse coming out will call tonight to make the schedule for when they're coming... unfortunately they can't come tomorrow *THIS IS SUPPOSED TO BE AN URGENT SITUATION) So we will decide to just go with advanced nursing concepts. If I don't get a call by tomorrow morning I will be calling to just cancel them and go with the other place because that's bull!!!! My father is 82 with a cath in with a cath bag that isn't which one we asked for and he's uncomfortable and hurting and they don't consider it urgent like they said they would!!!! 😡

Verified Google review
Angela Witenzen

Angela Witenzen

After my husband’s open heart surgery and pericardectomy- we were set up with Concierge! Kim was our initial visit- he was so kind, patient and thorough! Since then- we’ve had Shawn! He is so knowledgeable and friendly- most of all patient- just what my husband needed after this major surgery! Thank you CONCIERGE, KIM and SHAWN! We would highly recommend this company- their employees are amazing, kind, and professional! Angela and Victor

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Baseball Coach

Baseball Coach

My father has been son service with Concierge since having a stroke a few months ago. He has top notch care from the rep to the nurses and therapist, developing a program that is suited for him. They have helped my father tremendously in a very scary and trying time.

Verified Google review

Reviews from Google Places for CONCIERGE HOME CARE. These are real experiences shared by families and patients.