CENTERWELL HOME HEALTH

winter haven, FLMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1996

Location & Directions

Address

250 MAGNOLIA AVE SW STE 101

WINTER HAVEN, FL

Service Area

This agency serves patients in WINTER HAVEN and surrounding areas in FL.

Patient Satisfaction

3/5
Would Recommend:73%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.34% falls with injury

Low rate of falls with injury

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

99% improved in bathing

Based on patient outcomes

Better than average

100% improved managing meds

Based on patient outcomes

Better than average

96% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
73%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
86%
Team Communicated Well
84%
Discussed Medicines & Safety
77%
Completed Surveys
373
21% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate85.7%
Improvement in Walking/Mobility99.6%
Improvement in Bathing99.0%
Improvement in Managing Medications100.0%
Improvement in Getting In/Out of Bed100.0%
Improvement in Breathing96.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.3%

Lower is better

Discharge Function Score70.1%
Health Info Transfer to Provider56.2%
Health Info Transfer to Patient81.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
45 reviews
Bob

Bob

Melissa brought the same way above expected level of care to todays’s session as normal. It is always a beneficial experience to have her care for me..

Verified Google review
cathy brlansky

cathy brlansky

Very professional staff and therapists. This has been a first time experience for my husband’s complicated rehab situation and health. The agency quickly responded to take care of needs and provided coordinated effort of education and support. Thanks!

Verified Google review
Imelda Leoncio

Imelda Leoncio

Kissie as my physical therapist has been very conscientious, caring and consistent in her sessions with me! I admire her patience and concern to my well being. My treatment for PT on my ‘left’ hip replacement surgery with a collapsed ‘right’ hip has been carefully handled by Kissie! I am preparing for a 2nd hip replacement and with confidence will consider Kissie to help me to complete my recovery 100% on both hips! The nurses from Center Well that visited me were professional with one in particular - Nicole. When she was concerned about my incision-she contacted my surgical team directly for instructions. Within 20 minutes she received directions to handle the dressing and antibiotic prescription sent immediately to my pharmacy. Center Well has an awesome team of Physical Therapists and Nurses!

Verified Google review
Lisette

Lisette

Every nurse and therapist that came here to take care of my dad, did so with such kindness!! I always felt that they genuinely cared for my dad’s well being and they made sure to keep me in the loop!! My dad is not an easy person to deal with and yet, they were all so kind that he didn’t get upset or treat them badly!! I appreciate all that was done for him and the excellent and caring treatment that was provided!! I highly recommend Centerwell!! Thanks again!! Roberto’s daughter Lisette

Verified Google review
Alicia Donald

Alicia Donald

Your therapist (nurses) have provided excellent and meaningful services for our mother. We have recognized how her strength and stability is improving due to the services provided by CenterWell’s workers. We hope and pray that your agency will continue to provide the best care that will continue to build and strengthen her core, legs and arms, etc. We appreciate your services.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.