MESUN HOME HEALTH

The staff are great! Physical therapy staff are awesome! They really take time done a great job getting me better and able to walk with a walker.

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Yoojin Na

My father was here for over a month for subacute rehabilitation after a stroke, and I thought I should write a honest review for others in similar situation. Positives: - For us, the location was determining factor. It was 5 minutes from our house and made it easier for my mother to visit daily. - Medical staff (doctors and NP) were responsive. My father saw the doctor at least once a week. - Rooms were on the larger side and comfortable. - The facility has a dedicated speech therapist who is wonderful. Negatives: - Limited PT/OT. The therapists who work here are kind and wonderful. But they're working with severe system restraints. Many of the therapists and therapy techs fill in the gaps of patient care technicians. With understaffing and not enough PCTs to help patients with basic function (getting around, getting out of bed, getting off the toilet etc), therapists are spread thin. They do not have the bandwidth to give a lot of patients individual attention. Monday to Friday, my father would go to the gym, which was quite small, and work out with other patients for about an hour. Pretty much everyone was given similar exercises to do and rotated through on bikes. Such methods helped my father with conditioning. He did get stronger, but it did not help his gait or improve his function. For post-stroke care, individual and targeted therapies are key especially during the first couple of months. I'm sad that he did not get that. - Food. The food at Mesun lacks both nutrition and taste. We were initially excited because there was Korean food option, but the meals did not follow the menu. One night, my father was served pieces of Spam and rice. I was appalled. I feel deeply sorry for the residents who are there long-term. For us, having to bring him every meal added extra layer of stress. - Lack of translation services. Despite Mesun being geared towards Asian population, I did not see a single video-abled rolling cart for interpretive services. - Lack of sound proofing. We were several doors down from the nursing station but could hear the nurses' conversation. - General lack of organization. a. The discharge process was chaotic due to social worker's poor communication and planning. She could not follow through on simple tasks (i.e. faxing over the correct order). Her incompetence resulted in delay in follow up appointments and my father missing 2 weeks of outpatient therapies. b. I was hounded by business managers to pay $1000 copay (multiple emails and calls), but no one could provide a secure method to pay online. After I asked multiple times, the business manager told me to email her my credit card number. My sister went in and waited 45 mintues to give her a check. c. The blinds broke in my father's room. We had privacy concerns since his room was clearly visible from the parking lot. We asked management to replace the blinds. We received no reply. It was eventually replaced after a week. I had to personally purchase and put up temporary blinds during that time. Apparently, there is no handyman (or engineer) on staff. For us, Mesun was the only choice becuase of circumstance (my mother cannot drive long distances). But we all wonder how much better he could have been if he had gone to a proper rehab facility. Avoid if possible. If unable to avoid, come prepared.

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Frances Mclaurin

I was very surprised and disappointed I thought not being open long it would be top notch. NOT! Most of the staff is nonchalant and non caring. The nurse you can't ask a question without getting a reply before you finish the question, Rude..PT room is not big enough for children, maybe 2 machines? No schedule Unbelievable..Guest I met couldn't wait to leave. Night shift questionable..call light not working. Literally gave guest a bell to ring, response time sad and management could do a better job at acting like the're listening...short staff. unfortunately Would not recommend..

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Skylar Sky

I had serious reservations about sending my mom to respite, but I was so burned out. BIG MISTAKE!!!! My mom was at MeSun's respite for just 3 days, and something in my gut told me to go check in on her. I found her nude in her bed with the exception of a rancid urine-soaked diaper and a bed sheet. She was also more confused than normal. I have been an RN for more than 23 years, and I know the difference between a diaper that's been wet for an hour or so versus one that has been for MANY hours. The CNA admitted to me that they were understaffed. I brought my mother home that very day. She was clearly dehydrated, and the medication packets that the hospice had provided had too many medications left in them. That means that there were missed doses of her medications over her 2-midnight stay. She came home with a UTI, extremely high blood pressure( likely from missed doses of medication) and more confused than usual. Long story short, this place appears to be solely profit-driven. I would not send my beloved dog there, let alone a loved one. I was more hurt than I was angry. My mother may be terminal, but she is a human deserving of dignity.

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Allison Setmaier

My mother recently has stayed at MeSun. We researched many facilities before deciding on this location. I was amazingly surprised at the staff and the friendliness of personnel. The residents seem to be very happy as well as my mom was. My mother suffers from Alzheimer's and dementia and there were attentive to her needs she was in recovery for a hip replacement from a fall. Physical therapy and occupational therapy did a phenomenal job with rehabilitating my mom so that we can bring her home. There are a few outstanding people I would like to recognize upon entering the facility you'll be greeted with two warming personalities one in the morning or during the day would be Ashley and at night and weekends would be Shamir. It's always a good idea to come to a facility during different times of the day I was never let down by anything that I saw from the time of lunch being served to dinner to physical therapy to occupational therapy or daily activities in the main meeting hall My mom enjoyed it and that is the key to leaving your loved ones in the care of someone else. The nursing staff on all shifts were great everyone seem to be doing what was needed for the patients I loved that I never once heard anyone in discomfort or anyone in disarray. When looking for a facility this is one to be checked out! Oh and let me not forget one particular CNA stood out Miss Amelia. Thank you MeSun. And actually I heard of you all through word of mouth through a nurse at Northside that says she had heard great reviews from patients that had been there as well. Happy Easter to all thank you for caring for my mother Sara C. From room 127.