HERITAGE HOME HEALTH

pocatello, IDMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2010

Key Information

Years in Operation

16

Location & Directions

Address

1009 W QUINN RD

POCATELLO, ID

Service Area

This agency serves patients in POCATELLO and surrounding areas in ID.

Patient Satisfaction

4/5
Would Recommend:87%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.45% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

94% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
93%
Team Communicated Well
86%
Discussed Medicines & Safety
80%
Completed Surveys
273
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.6%
Flu Vaccination Rate57.2%
Improvement in Walking/Mobility89.8%
Improvement in Bathing93.5%
Improvement in Managing Medications85.7%
Improvement in Getting In/Out of Bed90.0%
Improvement in Breathing93.8%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury1.4%

Lower is better

Discharge Function Score87.2%
Health Info Transfer to Provider97.3%
Health Info Transfer to Patient99.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
48 reviews
Kathleen Lewis

Kathleen Lewis

The staff at Heritage Home Health was kind and caring. They have a culture of concern for the health and comfort of not only the person they are caring for but for the whole family. They became members of my family. I could not have received better nor more compassionate care.

Verified Google review
Marian Mathewson Fairchild

Marian Mathewson Fairchild

I used Heritage after my knee replacement in August. Everyone was very professional and caring. They were prompt and kept me well informed. I will choose them again when I get the other knee done.

Verified Google review
Dennis Oliver

Dennis Oliver

Heritage Home Health was in charge of my wife’s care after she broke her hip in October 2024. The care was exceptional with Brendon, Jordon, Bree Jess and Abi handling her assessments, O.T, P.T, and nursing visits. Her deteriorating health landed her on Hospice where the exceptional care continued with Renee, Britney, Dr Warnock, Lane and Hailee administering care for her until her passing at the end of September. Following her passing Kathy walked us through the steps and alternatives available for the handling of notifications and estate issues which needed to be taken care of. The people at Heritage are attentive caring compassionate and professional in all aspects of the care they administer. We are greatful for their efforts and would recommend them without hesitation.

Verified Google review
Crystal Armenta

Crystal Armenta

It is amazing how much these guys truly become like family in such a short amount of time. My mom was sent home on hospice and during the admission phase, I had brought up having a living room impromtu wedding to my long time fiancé due to the circumstances. What little girl doesn't want her mom to be there for a huge moment in her life.. and I am not joking when I say that these girls not only were all for the idea of the first "hospice wedding".. they helped me plan, provided a cake, flowers (bouquet, flower crowns, and flowers for everyone involved to pin to their clothing), a stand in Chaplin, AND food for us on our special day. My mom was an ordained minister and had the words written out for when we were to be wed. Unfortunately God had a different plan. With their help, we were able to pull it off in less than a week, and my mom was able to be a part of sealing our long time bond. I will NEVER forget the kindness and care they gave us during one of the hardest, yet most meaningful time in our lives. I will forever be grateful. Heritage Home Health and Hospice went above and beyond, and have continued to do so by helping with the after life care. I feel like they came into my life when I did not want them there, and we gained some friendships I will cherish forever. A special thanks to Mandi, Annie, Patti, Chasity, and Emiliy for being there for our family for some of our most rawest and difficult moments. We appreciate the love and the support you gave us in the two short weeks my mom was on hospice, and everything thereafter. I 10/10 HIGHLY recommend. Not only was my mom very well taken care of, her family was too. Sincerely, The Armenta and Wood family.

Verified Google review
Robbie Garrett

Robbie Garrett

The physician and staff at Heritage are amazing and so compassionate. They were so caring with my mom - she was finally able to relax and pass over in peace. We are extremely thankful for them.

Verified Google review

Reviews from Google Places for HERITAGE HOME HEALTH. These are real experiences shared by families and patients.