HEROES HOME HEALTH

chicago, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2008

Key Information

Years in Operation

18

Location & Directions

Address

400 N MAY, STE 101

CHICAGO, IL

Service Area

This agency serves patients in CHICAGO and surrounding areas in IL.

Patient Satisfaction

2/5
Would Recommend:64%
Rate 9-10:72%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.62% falls with injury

Low rate of falls with injury

Better than average

75% improved in mobility

Based on patient outcomes

Better than average

75% improved in mobility

Based on patient outcomes

Better than average

83% improved in bathing

Based on patient outcomes

Better than average

83% improved managing meds

Based on patient outcomes

Better than average

81% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
64%
Rated 9 or 10 (Excellent)
72%
Team Gave Professional Care
74%
Team Communicated Well
74%
Discussed Medicines & Safety
80%
Completed Surveys
69
12% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.3%
Flu Vaccination Rate28.6%
Improvement in Walking/Mobility75.2%
Improvement in Bathing82.8%
Improvement in Managing Medications83.2%
Improvement in Getting In/Out of Bed83.4%
Improvement in Breathing80.8%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.6%

Lower is better

Discharge Function Score47.8%
Health Info Transfer to Provider76.3%
Health Info Transfer to Patient89.9%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.7
3 reviews
Kathleen O’Brien

Kathleen O’Brien

Ordered over a week ago. Says 2-3 days fed ex shipping. No shipping, tracking as of 10/31. Can’t speak with live person. No response to email.

Verified Google review
Yoshinao Y

Yoshinao Y

I appreciate the care with which they take care f my mom.she can be difficult at times but they have not been discourteous. I applaud them. They know their jobs.

Verified Google review
Yvonne Cruz

Yvonne Cruz

No written review provided

Verified Google review

Reviews from Google Places for HEROES HOME HEALTH. These are real experiences shared by families and patients.