JOURNEYCARE HOME HEALTH - CHICAGO

chicago, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1994

Key Information

Location & Directions

Address

411 S WELLS ST FL 12

CHICAGO, IL

Service Area

This agency serves patients in CHICAGO and surrounding areas in IL.

Quality Highlights

Based on CMS quality data

0.56% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

94% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

99% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
59%
Rated 9 or 10 (Excellent)
73%
Team Gave Professional Care
84%
Team Communicated Well
78%
Discussed Medicines & Safety
73%
Completed Surveys
33
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.4%
Flu Vaccination Rate83.5%
Improvement in Walking/Mobility86.8%
Improvement in Bathing93.9%
Improvement in Managing Medications86.0%
Improvement in Getting In/Out of Bed89.4%
Improvement in Breathing98.8%
Pressure Ulcer Rate0.9%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score79.1%
Health Info Transfer to Provider83.7%
Health Info Transfer to Patient99.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.6
14 reviews
Ruth Wuorenma

Ruth Wuorenma

Initial assessment was almost impossible to book but then, afterwards, there was NO FOLLOW-UP. I have the manual from the intake person but nothing else. 4 months later, after no action or response to our calls, we told the primary care doctor (who had made the referral to them) that we needed to find another home health company and went back to an agency we had had better luck with.

Verified Google review
S L

S L

⭐ One star My experience with JourneyCare Hospice (405 Lake Zurich Rd, Barrington, IL 60010) was heartbreaking. The care my mother received in her final days was unacceptable. The night of Nov 4, 2025, I called multiple times about her worsening condition. The on-call nurse only told me to increase her morphine. The next morning (Nov 5), the day nurse arrived late, couldn’t operate the oxygen machines, and even placed a mask over my mother’s mouth with no oxygen running. She then left the house at the critical moment — while my mom was dying. They promised to keep her comfortable and help her transition peacefully. Instead, they caused her so much distress and misery. No family should have to experience this.

Verified Google review
Dora Edwards

Dora Edwards

I have had an amazing experience with this company. My physical therapist name was Dan he was awesome. He had me advance so quickly and really paid attention to my needs. He addressed my fears and never let me limit myself because of my fears. I felt so confident during my recovery with him. I have never been so comfortable with someone in my life. Thanks a million Dan. I would recommend him to anyone.

Verified Google review
Jackie LaBedz

Jackie LaBedz

RN Janelle is awesome! Gives 125% plus! Natalie is fabulous as well. The people I have met and dealt with from this company are on point and thorough- they also reply to texts! Have not met OT or PT yet but I can safely assume, they will have your needs in their best interest!

Verified Google review
Gerald Horn

Gerald Horn

I I have used Apple for both of my total knee replacements both one ayear ago and one a week ago. Melissa as the physical therapist and Mary Beth the RN are two of the most outstanding people in their profession. In both cases I was walking without crutches the first knee after about nine days and the second after six, even though I usually use something to be careful. There is no question these are two of the most experienced people in the field- I am a physician and surgeon I do my research and I have been very fortunate to find the best!

Verified Google review

Reviews from Google Places for JOURNEYCARE HOME HEALTH - CHICAGO. These are real experiences shared by families and patients.