NORTHWEST HOME HEALTH & REHAB

lake in the hills, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2005

Key Information

Years in Operation

21

Location & Directions

Address

9249 SOUTH ROUTE 31

LAKE IN THE HILLS, IL

Service Area

This agency serves patients in LAKE IN THE HILLS and surrounding areas in IL.

Patient Satisfaction

3/5
Would Recommend:72%
Rate 9-10:81%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.7% falls with injury

Low rate of falls with injury

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

100% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

99% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
72%
Rated 9 or 10 (Excellent)
81%
Team Gave Professional Care
87%
Team Communicated Well
85%
Discussed Medicines & Safety
76%
Completed Surveys
77
14% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.3%
Flu Vaccination Rate80.9%
Improvement in Walking/Mobility100.0%
Improvement in Bathing100.0%
Improvement in Managing Medications86.4%
Improvement in Getting In/Out of Bed100.0%
Improvement in Breathing99.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score75.4%
Health Info Transfer to Provider96.0%
Health Info Transfer to Patient95.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
55 reviews
Rickie Dumas

Rickie Dumas

Very professional and have very great staff that make every visit or set up very easy. Would definitely recommend their services

Verified Google review
Marie Jernigan

Marie Jernigan

Norma Jean and Mike were great therapists. I wish I could take them with me. I am moving. I was supposed to get occupational therapy, but that never happened for some reason.

Verified Google review
Lourdes V

Lourdes V

Sharon PT was amazing with my Dad! Got him to walk and getting back to enjoying things he had not been able to accomplish. Highly recommend

Verified Google review
Denise Wendt

Denise Wendt

PT Eunice is wonderful! Very caring, friendly, pushed me to do better when I didn’t think I could, took time to listen to my concerns, always on time. She made PT enjoyable instead of a chore. Highly recommended!!

Verified Google review
Kim Sitko

Kim Sitko

Twice in the past 2 yrs we have had to have an at home nurse and physical therapist for my mom to recover from hospital stays. We were set up with Northwest Home Health & Rehab. Jolanta (home nurse) and Eunice S (physical therapist) were so great the first time around that we requested them for the second time, a year+ later. They are very caring, answered all our questions, provided great support and very trustworthy individuals that have made my moms recovery manageable and getting her mobility back after laying in a hospital bed for weeks. We are truly grateful for these ladies and the services they have provided in helping my mom get back on her feet again. If the need arises in the future, we will request Jolanta and Eunice again! Highly recommend them! Thank you!

Verified Google review

Reviews from Google Places for NORTHWEST HOME HEALTH & REHAB. These are real experiences shared by families and patients.