RELIABLE HOME CARE PROVIDER, INC

lincolnshire, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2010

Key Information

Years in Operation

16

Location & Directions

Address

430 N MILWAUKEE AVE, STE 205

LINCOLNSHIRE, IL

Service Area

This agency serves patients in LINCOLNSHIRE and surrounding areas in IL.

Patient Satisfaction

3/5
Would Recommend:76%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.64% falls with injury

Low rate of falls with injury

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

99% improved in bathing

Based on patient outcomes

Better than average

95% improved managing meds

Based on patient outcomes

Better than average

97% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
76%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
86%
Team Communicated Well
89%
Discussed Medicines & Safety
84%
Completed Surveys
171
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate57.6%
Improvement in Walking/Mobility93.8%
Improvement in Bathing99.0%
Improvement in Managing Medications94.7%
Improvement in Getting In/Out of Bed94.4%
Improvement in Breathing96.9%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score47.0%
Health Info Transfer to Provider78.8%
Health Info Transfer to Patient86.4%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.3
40 reviews
Elizabeth Jiang

Elizabeth Jiang

Yan and Nancy - Thank you so much for your help to coordinate with the lab/doctor's office to get the lab work done and have the medication ready last couple weeks! Because of your timely help, my dad was able to recover well from UTI. You have already stayed on top of everything in terms of patient cares. I am grateful to have you as my dad's home care agency! Yan is so kind and knowledgeable! Thank you Yan, we appreciate you very much!

Verified Google review
Beau

Beau

One of Reliable healthcare in illinois Lincolnshire office sent one their Nurses to my residence to follow-up on my progress after discharged from hospital. Became hospitalized again and the nurse knew what hospital was in.So their office staff began calling the nurse station at the hospital I was in a Asking for my status and Reliable. called repeatedly harassing the staff at hospital asking for update status on my condition which is private and confidential info. I called their office and spoke to Yan who told me that their staff will continue contacting hospital staff, I said to Yan that your staff must cease and decist. My experience with their office staff was Very Unprofessional, Rude that would Not recommend any in home care from Reliable. On a scale of 0-10 would rate them at very negative experience at $200 per visit to my insurance company is a waste of time and much money. Reliable healthcare is Poor choice. Rating if five stars offers no negative ratings

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Admin SDWRS

Admin SDWRS

The nurse did a great job showing me how to do an IV infusion. I’m happy with the services and care. Highly recommend.

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Ellie D

Ellie D

The nurses and staff at Reliable home healthcare were truly wonderful when caring for my grandmother following her rehab. Everything was explained to our family so thoroughly, and they were patient and attentive to all of her needs. Every staff member was very professional, and highly educated. They use evidence based practice which is the best, and an outstanding healthcare approach. I would recommend them over and over again.

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Ashley Edelstein

Ashley Edelstein

I had a wonderful experience with Reliable Home Care Providers, Inc. The caregivers were compassionate and professional, always going the extra mile so that my loved one received the best care. The staff was responsive to our needs and kept us informed about any changes in the care plan. I would highly recommend them!

Verified Google review

Reviews from Google Places for RELIABLE HOME CARE PROVIDER, INC. These are real experiences shared by families and patients.