FRANKLIN WILLIAMSON BI COUNTY

marion, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

GOVERNMENT OPERATED ownership

Certified since 1966

Key Information

Years in Operation

60

Location & Directions

Address

8160 EXPRESS DRIVE

MARION, IL

Service Area

This agency serves patients in MARION and surrounding areas in IL.

Patient Satisfaction

5/5
Would Recommend:92%
Rate 9-10:93%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.75% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

84% improved managing meds

Based on patient outcomes

Better than average

87% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
92%
Rated 9 or 10 (Excellent)
93%
Team Gave Professional Care
94%
Team Communicated Well
91%
Discussed Medicines & Safety
87%
Completed Surveys
122
37% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.5%
Flu Vaccination Rate89.5%
Improvement in Walking/Mobility87.4%
Improvement in Bathing90.2%
Improvement in Managing Medications84.4%
Improvement in Getting In/Out of Bed88.0%
Improvement in Breathing86.6%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.8%

Lower is better

Discharge Function Score70.8%
Health Info Transfer to Provider91.5%
Health Info Transfer to Patient99.2%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.9
20 reviews
Charlotte Bailey

Charlotte Bailey

Trying to prosecute a small business owner that has bee hives. we need the flowers and native plants for the Pollinators They are not "Grass and Weeds" "Bailey Pollinators Garden and Mushroom Farm" They are the worst. To assume anyone can pay extra for insurance. It's not their job. Located in Bush.

Verified Google review
Btreece

Btreece

The nurse (Hannah) that administered my vaccinations went above and beyond. She took her time explaining every shot and making sure I understood. It was a wonderful experience!

Verified Google review
Bre

Bre

They are super rude here! Would not recommend going, it seems like none of them have customer service nor care about how their customers feel!! If you could go anywhere else, you should do so.

Verified Google review
James Watts

James Watts

Terrible experience. Went in two days after my tb shot to have it read and the first thing the lady says is we don’t do that even though I got the shot from their office two days prior and had been advised to “come back to have my tb test read. I need this to for my work, and when I went there, they wouldn’t sign the form acknowledging my health. Waste of time and money.

Verified Google review
Mm

Mm

This old woman was SO rough with my son! Swinging back her arm and shoving the whole 3 inch needle in my 11 month olds legs. He shook in pain and threw up! Made Gramma and Mama cry! What horrible rough service. Coming from another state I have never seen anything like this, makes Marion look really bad and bi county HORRIBLE!!! I hope this lady gets roughed up as much as she does to these poor babies. 😡🥺

Verified Google review

Reviews from Google Places for FRANKLIN WILLIAMSON BI COUNTY. These are real experiences shared by families and patients.