UNITY POINT AT HOME

L

Leonard Tatum

This place is a joke. After renting equipment from them for a couple of months, I asked if I could just buy it outright. I was told, “Absolutely, no problem.” The representative said they would call me back with a price, as they planned to apply the rental payments toward the purchase. I was later called back with the price, and we went to the store to pay. The lady behind the desk was not helpful at all, but we completed the payment. Five months went by, and then I received a rental bill from them. I called to ask what was going on, and they told me the rental agreement was for ten months. They said I would either have to continue paying rent for the equipment I had already purchased or return it.

K

Kimberly Bozeman

Very short staffed. Communication is horrible to say the least. Patients need things in a timely manner, and the lack of communication sets back the items the patient needs. I would not recommend this place to anyone.

J

Jennifer Corley

Absolutely horrible experience to get oxygen! I wish I could give them negative stars. They brought my mother a dirty concentrator and one single e tank that last 5.5 hours. They didn’t explain anything or set it up or give us paperwork. The man was there less than four mins not during his scheduled appt time so my mother wasn’t even there. He also left her 14 foot of tubing and that was all to walk on. We promptly switched to Lincare in Galesburg and do not regret it. DO NOT USE UNITY POINT! I wrote this review plus sat for over 20 mins just trying to call them to come pick up their equipment. No one ever answers the phone.

C

Christina Johnson

If I could I would give this place a zero. I had an order sent there for medical equipment that I need at the beginning of October. A week after the order was sent I called and left a message for Kristen (Ibelieve that was her name) and requested a call back. Well 2 weeks went by and I never received a call back so, I decided to stop by on a Friday. I spoke to a lady at the front desk who then called Kristen over to find out what was going on. I explained to Kristen that I called and left a message 2 weeks ago and I never received a call back. She responded with "I always call everyone back." I then said well I haven't received a call back. When I tried to explain to her how important it was for my health that I receive this equipment she was pretty dismissive about it. Saying "well I have people that have been waiting since March." When speaking with her she had an I don't care attitude, argumentative and her tone was very unprofessional. I dont know who the boss of this place is but, if I were them I would not want someone like that representing me or my company. At the end she said she would call me back on Monday. Well needless to say we are almost 2 weeks out and I still have not received a call. I would not recommend this place to my worse enemy.

H

Heather Goderis

I had a sleep study done in December 2019, results back in February, order was sent them the second week of February from sleep clinic and I never received a call. I left 3 messages and no one ever called back. I called again and finally they say oh we never got the order let me check the clinics system oh yeah here it is we never got it. They say they will work on the insurance approval that week and call me by next week to schedule appointment. Well it is now June and 6 months since my sleep study. Glad my insurance company wasted money paying for all these services for no reason.