MERCYHEALTH AT HOME
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1966
Key Information
Phone
(815) 971-3550Years in Operation
60
Location & Directions
Service Area
This agency serves patients in ROCKFORD and surrounding areas in IL.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.7% falls with injury
Low rate of falls with injury
83% improved in mobility
Based on patient outcomes
83% improved in mobility
Based on patient outcomes
85% improved in bathing
Based on patient outcomes
83% improved managing meds
Based on patient outcomes
90% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
R Dean Roberson
An overburdened facility that can’t help patients in real time. It’s concerning to me, I would have to assume that cost management of staff hours is the reason of why they can’t meet the demand of the services they provide contractually to all us captives who pay a grand a month for MercyCare insurance. Where we must use them or they will not be covered by MercyCare insurance. I hope this gets better.
John Carter
I rent an oxygen mach. from them. Over a year now, i havent had any problems when i call for help or new hoses, or anything, they are there.. NEVER a bad time with them, They are Good People. I recommend them. Johnny
vinjrwood
They don't even know their own hours! I called Friday to get their hours and was told they're open 'til 5pm. I got there at 4:35 and hours on door said they were open 'til 5. Door was locked, but people inside. I knocked on window and woman inside said they closed at 4:30!
KottonKandy Blunt
Most rude people. Never give supplies when needed they never call back when you need help. They charge your insurance then tell you your not compliant when you have no electricity.. Im about to switch over to a different hospital they even have my insurance company upset.. I hate when people talk over me and not let me finsh talking. . thats very rude..
Caroline Seabaugh
Not caring...put people's lives on hold and try to understand them in a mere moment. When they get there they are ready on their way out. Very sad way to treat people and size them up in a moment without a bit of understanding and then you have to wait forever for the report. Sad situation.
Reviews from Google Places for MERCYHEALTH AT HOME. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(815) 971-3550Years in Operation
60
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov