CASS COUNTY HOME HEALTH AGENCY

virginia, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

GOVERNMENT OPERATED ownership

Certified since 1983

Key Information

Years in Operation

43

Location & Directions

Address

331 SOUTH MAIN STREET

VIRGINIA, IL

Service Area

This agency serves patients in VIRGINIA and surrounding areas in IL.

Patient Satisfaction

5/5
Would Recommend:83%
Rate 9-10:92%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.83% falls with injury

Low rate of falls with injury

Better than average

81% improved in mobility

Based on patient outcomes

Better than average

81% improved in mobility

Based on patient outcomes

Better than average

84% improved in bathing

Based on patient outcomes

Better than average

90% improved in breathing

Based on patient outcomes

Better than average

99% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
83%
Rated 9 or 10 (Excellent)
92%
Team Gave Professional Care
94%
Team Communicated Well
89%
Discussed Medicines & Safety
86%
Completed Surveys
75
42% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.8%
Flu Vaccination Rate67.1%
Improvement in Walking/Mobility81.5%
Improvement in Bathing84.2%
Improvement in Managing Medications70.0%
Improvement in Getting In/Out of Bed79.8%
Improvement in Breathing89.6%
Pressure Ulcer Rate1.2%

Lower is better

Falls with Major Injury0.8%

Lower is better

Discharge Function Score79.6%
Health Info Transfer to Provider95.3%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3
29 reviews
Mirulgia Sabourin Rodriquez

Mirulgia Sabourin Rodriquez

I give it one star because every time I call they never pick up the phone. They answered me there, they did an extraction, they charged me more because they say it's surgical, and for almost a month I had to remove pieces of tooth that they left me.

Verified Google review
Haley Skye

Haley Skye

Edit: I've been going to this place for awhile now and the ladies at the front desk have definitely gotten a lot kinder and I've had zero canceled appointments in well over a year. Just wanted to update my review. The dentists and dental assistants are fantastic (especially the newest dentist. She's incredible.) but the front desk ladies are just mean. They are so unbelievably rude even when they are the ones that make a mistake. They treat you like you're inconveniencing them when you're just trying to see a dentist/take your child to the dentist. Good luck keeping an appointment as well because they seem to double book an awful lot or book appointments on days where "they won't have a doctor". I'm sure there's one or two that are great people but the couple I've spoke with, not so much. I'm sure it's a very stressful job but the doesn't mean that you should take it out on patients.

Verified Google review
Emily Brown

Emily Brown

I am a single mother of 3 kids, with very little support from other. I finally got someone to watch 1 of my kids so I can take the other 2 to the dentist. I arrived early to appointment time only to be told I could not keep the appointment because I did not confirm the appointment because they had the wrong phone number for me. No care of their patient's health, complete lack of care. I cancelled all appointments and will go else where.

Verified Google review
Dauson Stimpson-Gagnon

Dauson Stimpson-Gagnon

I'm only giving it 1 star because I have to. Tried to see the dentist there and I have dentophobia. First appointment did not go well. Dentist TOLD me to take anti-anxiety medication for the following appointment. I did as told. Then she refused to do the procedure because I had driven myself. She claims she said I needed someone to drive me. She did not, in fact, say that. And if it was so important it's called an instruction sheet - print it. I've cancelled all future appointments and demanded a refund. Go somewhere else if you want competence.

Verified Google review
Tara Lanier

Tara Lanier

I went to their dental facility. Got an xray of my tooth with the expectation of getting it pulled due to all the pain it was causing. Doctor said the nerve was exposed 100% and that's what was causing all the throbbing and pain. Figured I'd go back in a couple days and get in to get it extricated. They made an appointment for 6 weeks later. I said that's just insane. Nobody can sit that long with tooth pain and shouldn't be expected to. No care no compassion nothing!!! A caring doctor would not let anyone sit that long with tooth pain. So I'm calling other places looking for better options.

Verified Google review

Reviews from Google Places for CASS COUNTY HOME HEALTH AGENCY. These are real experiences shared by families and patients.