EMPOWER HOME HEALTH SERVICES INC

west dundee, ILMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2006

Key Information

Years in Operation

20

Location & Directions

Address

200 WASHINGTON ST, STE 108

WEST DUNDEE, IL

Service Area

This agency serves patients in WEST DUNDEE and surrounding areas in IL.

Patient Satisfaction

4/5
Would Recommend:81%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.91% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

90% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
81%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
91%
Team Communicated Well
89%
Discussed Medicines & Safety
84%
Completed Surveys
369
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate70.3%
Improvement in Walking/Mobility89.8%
Improvement in Bathing91.4%
Improvement in Managing Medications90.1%
Improvement in Getting In/Out of Bed91.0%
Improvement in Breathing93.6%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score87.8%
Health Info Transfer to Provider85.8%
Health Info Transfer to Patient97.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.8
10 reviews
Adam R

Adam R

During my interview the manager made me feel incredibly uncomfortable. My friend had a family member that had their service. They were always late, that's if they even showed at all. Please do not hire this company.

Verified Google review
Mark Dierker

Mark Dierker

My father suffered a fall overnight in his room at an Independent/Assisted Living facility. After 3 days in the hospital and 3 weeks in rehab he was sent back. Empower Home Health was chosen for care visits at his facility following his return. Everyone from the owner to the staff that have been there were amazing! If you are ever in need of Home Health services, I highly recommend Empower Home Health. A special thank you to Susan (owner/RN) and Naila (RN)

Verified Google review
Brad Humphrey

Brad Humphrey

Over an extended time I was blessed with great nursing care from Renee and outstanding physical therapy from Rhi and Jeff. I initially required a lift to get out of bed and unable to stand on my own or walk. With their selection of therapy and encouragement I was able to eventually get out of bed on my own, stand and walk with the use of a walker. I continue to increase my distance to walk using exercise and techniques they taught me. I highly recommend Empower based on our experience!

Verified Google review
Barbara Derengowski

Barbara Derengowski

The short time we had Empower home health care they were absolutely wonderful with my husband who was diagnosed with pancreatic cancer stage 4 Kristen was his nurse and Susan looked over his care. Both ladies were absolutely wonderful, kind and compassionate. Even after they discharged him to hospice they called to check on us.

Verified Google review
Linda Kraus

Linda Kraus

We can't thank Empower enough for all they did to help our mom get back on her feet after she broke her hip. The nurse treated Mom with respect and kindness. She was extremely knowledgeable and able to answer all of our questions. Mom looked forward to her PT visits and didn't want them to end. The PT immediately "read" Mom and was able to motivate her in a way the hospital PTs had not. We knew Mom was in such good hands that we were able to step away and take some time for ourselves during the visits. Thank you for giving us our mom, and peace of mind, back!

Verified Google review

Reviews from Google Places for EMPOWER HOME HEALTH SERVICES INC. These are real experiences shared by families and patients.