STILLWATER CHRONIC DISEASE MANAGEMENT

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Natalie Welch

We were told a weekend, evening discharge to home was no problem but it was disastrous. Trying to get medications and the nebulizer machine after she was already home took forever. Multiple phone calls and multiple miscommunications. We finally received supplies shipped to our house after they were no longer needed. We had to go out and get our own bed pads. Each nurse that stopped in, had no supplies until the last nurse that came. A couple nurses did try to make it right and seemed like they cared but the weekend nurses were not as good. I would not use them again.

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Jennifer Spitzley

Do your loved one a favor and choose another hospice. My grandmother was not on services very long, four and a half hours to be exact. "How is that long enough to be disappointed in a service?" you may ask. I am a previous hospice nurse. I know what happens at the end of life and completely understand the dying process. I knew she wasn't long for the world when she admitted to Stillwater hospice. The main reason that I went with hospice was because of the comfort that they provide during a patients last few hours. Pain management and symptom management are crucial. I wanted her to be as comfortable as she could. It turns out that the Stillwater hospice physician did not prescribe medications at the facility my grandmother was at and left it up to the facility physician to do that. I was not told this until after the admission was completed and asked if her Ativan could be increased. Had I been told that hospice was not prescribing comfort meds at end of life, I would have never have signed her up for hospice. The real disappointment was after my grandmother had passed, I called Stillwater where I spoke with the receptionist who said the on call nurse would call me back. I waited almost 40 minutes for a call back. I explained that my grandmother had passed and asked for an estimated time of arrival for the death visit. I was told by the on call nurse, who's television I could hear in the background, that they do not do death visits unless "I need additional emotional support". The woman who raised me just died. How inappropriate! Hospice is supposed to guide the plan of care. They are supposed to prescribe comfort meds, provide emotional support for the families during care and after death, and send a nurse out to complete a death visit. Honestly it was only 9:30 at night and the on call nurse was still too lazy to come out. I can see not wanting to get out of bed at 2am (side note, they still have to come out no matter what time it is) but when it's literally your job and your shift doesn't start until 7pm, I think you can stop watching TV for an hour and a half. Because I chose this hospice and they didn't show up, the new nurse at the facility had to complete the death paperwork on her own and messed it up causing the death certificate to be delayed. Do yourself and your loved one a favor and choose a different hospice provider.

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Todd Thomas

They talk a big game but after you sign the papers to let them take care of your love ones. Things change. The care or lack of it's minable. My mom was constantly in pain and when I would ask about doing something about her pain I was told she had pain medication all she had to do was ask for it. She was unable to talk. The medications they was pushing on her made her very agitated and zombie. She was not herself at all. They say they will help your love one pass with dignity and comfortably. They definitely do none of it. After my mom passed they said they would reach out in a few weeks to offer grief consoling and support. They ghosted my family. I have not heard one thing from them sense my mom passed. It had been 2 months. All they want is the money and don't care about there clients or there family's.

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Desirae Bledsoe

I recently had the opportunity to visit Stillwater Hospice, I was incredibly moved by the peaceful, welcoming atmosphere and the genuine compassion shown by the staff. You can tell they truly care about the individuals and families they serve. The facility is warm, clean, and thoughtfully designed to bring comfort during such a difficult time. I was especially impressed by how respectful and attentive everyone was—not just to the patients, but to visitors as well. Stillwater Hospice is truly a gift to our community, and I left with a deep sense of admiration for the work they do every day.

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Lori Butts-Vogelbacher

Dori and all The nurses were amazing and caring, not just for my mom but for my family. The support from Stillwater during and after my mom's passing was amazing. I work for a care facility in another state so I know what it takes to truly support a person and their family during rough medical times and passing of a loved one. They continued to check on my family even weeks after my mom's passing. They cared for my mom from day to day and kept me and my family updated each day. Since I have worked in the medical field for years, I have never rated somebody or a company with five stars. This is my first. Thank you for all you given my mom and my family.