SUNCREST HOME HEALTH

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Patti Yi

Our sweet mother was on hospice care with Suncrest. She passed away in March at Arbor Springs after suffering with dementia. Losing our mom was the hardest thing we ever had to go through but with the help of Suncrest, it helped us navigate our greatest loss. Everyone we met with was wonderful but mom's CNA, Dawn, was the absolute best. Our mom was nonverbal the last few months of her life but we knew how much she loved Dawn by the expressions she had when she saw her. When the end was near and Dawn came in every morning to monitor mom, she would position her in the most caring way to make her comfortable. It meant the world to us to know she was comfortable and well taken care of. Thanks for everything.

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Mary Loots

Suncrest Hospice provided excellent care for my Aunt Rita during the last weeks of her life. They were professional, caring and accommodating for her needs and family needs. Kudos and love to all of Rita's caregivers.

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J Filler

Our experience with Suncrest and their staff was beyond exceptional. Kelly and Julie especially made the process with our mother's illness a alot easier to process and handle through their compassion and professionalism.

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David Landwehr

Our father has been in Suncrest hospice care for several months, and I can't imagine a better team of loving, caring people than the one that's been helping Dad. These folks are out-of-this-world kind and compassionate. They were always on top of all of his care, they partnered beautifully with Dad's doctors and the Calvin Community staff. Allen in particular has truly been a gift from God. I will choose these folks again, every time. Dad's final hours have been better because they have been with us.

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Mark Wm Smith

If you are like me, and want the best care possible for your family, Suncrest Home Health and Hospice is NOT the answer. Please benefit from my experience and look elsewhere for your families care. And do not be fooled by their five-star online reviews. If you look closely, you'll see that the majority of their reviews are from company employees, not customers. And if you study their reviews, and the dates they were posted, you'll see a pattern of coordination. Bottom line: Suncrest does not earn their gold stars, they manufacture them. My initial meeting with Suncrest was awesome. Their reps were polished, professional, and caring. They were inquisitive as to our needs, and generous in their offer to provide help, supplies & equipment for my mom's end of life care. They showed great interest in my mom and focused on how they could make her little world a little bit nicer. I was touched by their empathy, and quick to sign on the dotted line. A little too quick. When it came time for Suncrest to deliver on their promises; promises made to a paralyzed woman with less than six months to live, they reneged. They flat out reneged. And when I confronted them? Suncrest accused me of trying to work the system/get something for free. When someone makes a promise and reneges, that constitutes a lie. And that's exactly what Suncrest did. They lied. And it angers me beyond words that they put me in a position of having to disappoint my mom; of having to explain to her that all of the things they promised, was not going to be. In addition to reneging on promises, Suncrest supplied us with inferior wound and incontinent care products. Each morning I awoke to find my mom laying in a urine soaked nightgown, because the adult diapers supplied by Suncrest, failed. The chux beneath her, designed to protect the bed, were equally worthless. Sheets, blankets, mattress: all soaked. I asked our care team if they would order the pull-ups & chux we had used (with great success) prior to joining Suncrest. Managements response? I was welcome to purchase my own chux and pull-ups (at my expense); but no, they would not order the brands we preferred because their products, "work just fine for everyone else." And so I purchased the incontinent and wound care products myself, even though our insurance was funding Suncrest for these very supplies. Suncrest also dictated terms over pricy pain medications. When a patient is under hospice care, the hospice provider is responsible for everything pain related. However, instead of Suncrest filling prescriptions from my mom's doctor, we were instead forced to purchase (out of pocket) lesser, over the counter substitutes, even though our insurance was funding Suncrest for medications. Pet visits: Upon application, we were offered pet therapy. This too they reneged. Not once did my mother receive a pet visit. Suncrest has a my-way-or-the-highway business model. On the occasions that I verbalized my dissatisfaction to management, I was told; "You are under no obligation to continue with our services." I head this mantra on several occasions. And when I asked the administrator of Suncrest for the dollar amount being billed to our insurance company, the administrator could not, or would not, answer my question. She claimed to not know. I therefore asked the administrator to research my question, and to send me the information in writing. But what I received was a list of bath dates and nurse visits. The administrator again failed to divulge what transpired financially between Suncrest and our insurance. Hospice is designed to make things easier on a family coping with terminal illness. Suncrest failed this family, miserably. Hospice is not charity; nor are the services they provide an act of kindness. It is a legitimate business for which they are paid. I hired this company to help with my mom's care. And Suncrest called the shots every step of the way; often with an attitude of doing me a favor. I will remember my mom's final days always, and Suncrest for scarring what little time we had left together.