GUNDERSEN PALMER LUTHERAN HOSP & CLIN-HOME HEALTH
Verified Information
Medicare Certified agency provider
GOVERNMENT OPERATED ownership
Certified since 1987
Key Information
Location & Directions
Service Area
This agency serves patients in WEST UNION and surrounding areas in IA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.22% falls with injury
Low rate of falls with injury
78% improved in mobility
Based on patient outcomes
78% improved in mobility
Based on patient outcomes
77% improved in bathing
Based on patient outcomes
100% timely care start
Care started promptly after referral
74% improved managing meds
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Ben Rod
Had a consultation with Krista Kirchner scheduled 3 months out for pain management for bilateral spondylolysis of L5 with grade 1 anterolisthesis of L5 on S1. I arrived 10 minutes late due to working 40 minutes away and not being able to get off work early. I was refused to be seen. Now I have to wait another 3 months. She was not willing to help at all. You sit in the waiting room for 20 minutes before they get you in any ways. I used the last of my sick time at work for this appointment and still no cooperation.
Troy Oder
Where do I start? If I could I would give it a higher rating then just a 5. The OB department is absolutely the best. All the nurses and doctors were very helpful when my daughter was born there. I'm truly grateful for each and everyone that crossed paths with us during our stay there. Also I can't leave out the cleaning lady. She was so polite when coming into the room but always had a smile on her face. You truly have some of the best staff members there. Thank you all for everything.
Kassandra Cole
WORST ER EVER! Went in with chest pains and was told to take ibuprofen and Motrin I was then sent home with chest pains told they were due to a couch. The people who work here should be fired!
Stephanie Mills
I'm camping in Decorah with my family and having some major ear pain. All the staff here, the receptionist, nurse and Dr., were very nice and caring. I saw Shanelle Pederson and she really took her time with me showed compassion and had a really great attitude despite being sick herself. If I'm ever in town again I would 100% come here to be seen. Thank you!
Tracy Sturm
If I could give a negative star I would. Where to begin they sent my daughters Bill to the wrong Insurance Company When I called to tell them that I needed to send the card in as my daughter did have the card with her I also asked if I could have a printout of all the charges and what they were for then they told me since my daughter was 18 that she had to call in My daughter being 3.5 hours away from me at College asked to call us and they denied her to call us Now I'm waiting for a call back from quality assurance we'll see how long it takes for them to get back to me now starting day 10/3/2017 I don't give a s*** if my daughter is 18 or not when she asked to call her mom or her dad and they deny her this and she tells me she needed us kind of pisses me off when you talk about patient rights.
Reviews from Google Places for GUNDERSEN PALMER LUTHERAN HOSP & CLIN-HOME HEALTH. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(563) 422-6267Years in Operation
39
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov