GUNDERSEN PALMER LUTHERAN HOSP & CLIN-HOME HEALTH

west union, IAMedicare Certified
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Medicare Certified agency provider

GOVERNMENT OPERATED ownership

Certified since 1987

Location & Directions

Address

200 JEFFERSON ST

WEST UNION, IA

Service Area

This agency serves patients in WEST UNION and surrounding areas in IA.

Patient Satisfaction

4/5
Would Recommend:71%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.22% falls with injury

Low rate of falls with injury

Better than average

78% improved in mobility

Based on patient outcomes

Better than average

78% improved in mobility

Based on patient outcomes

Better than average

77% improved in bathing

Based on patient outcomes

Better than average

100% timely care start

Care started promptly after referral

Better than average

74% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
71%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
88%
Team Communicated Well
86%
Discussed Medicines & Safety
78%
Completed Surveys
80
31% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.6%
Flu Vaccination Rate51.2%
Improvement in Walking/Mobility77.7%
Improvement in Bathing77.4%
Improvement in Managing Medications73.5%
Improvement in Getting In/Out of Bed81.4%
Improvement in Breathing64.3%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.2%

Lower is better

Discharge Function Score70.0%
Health Info Transfer to Provider66.7%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.8
16 reviews
Ben Rod

Ben Rod

Had a consultation with Krista Kirchner scheduled 3 months out for pain management for bilateral spondylolysis of L5 with grade 1 anterolisthesis of L5 on S1. I arrived 10 minutes late due to working 40 minutes away and not being able to get off work early. I was refused to be seen. Now I have to wait another 3 months. She was not willing to help at all. You sit in the waiting room for 20 minutes before they get you in any ways. I used the last of my sick time at work for this appointment and still no cooperation.

Verified Google review
Troy Oder

Troy Oder

Where do I start? If I could I would give it a higher rating then just a 5. The OB department is absolutely the best. All the nurses and doctors were very helpful when my daughter was born there. I'm truly grateful for each and everyone that crossed paths with us during our stay there. Also I can't leave out the cleaning lady. She was so polite when coming into the room but always had a smile on her face. You truly have some of the best staff members there. Thank you all for everything.

Verified Google review
Kassandra Cole

Kassandra Cole

WORST ER EVER! Went in with chest pains and was told to take ibuprofen and Motrin I was then sent home with chest pains told they were due to a couch. The people who work here should be fired!

Verified Google review
Stephanie Mills

Stephanie Mills

I'm camping in Decorah with my family and having some major ear pain. All the staff here, the receptionist, nurse and Dr., were very nice and caring. I saw Shanelle Pederson and she really took her time with me showed compassion and had a really great attitude despite being sick herself. If I'm ever in town again I would 100% come here to be seen. Thank you!

Verified Google review
Tracy Sturm

Tracy Sturm

If I could give a negative star I would. Where to begin they sent my daughters Bill to the wrong Insurance Company When I called to tell them that I needed to send the card in as my daughter did have the card with her I also asked if I could have a printout of all the charges and what they were for then they told me since my daughter was 18 that she had to call in My daughter being 3.5 hours away from me at College asked to call us and they denied her to call us Now I'm waiting for a call back from quality assurance we'll see how long it takes for them to get back to me now starting day 10/3/2017 I don't give a s*** if my daughter is 18 or not when she asked to call her mom or her dad and they deny her this and she tells me she needed us kind of pisses me off when you talk about patient rights.

Verified Google review

Reviews from Google Places for GUNDERSEN PALMER LUTHERAN HOSP & CLIN-HOME HEALTH. These are real experiences shared by families and patients.