CARETENDERS
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1983
Key Information
Phone
(859) 276-5369Years in Operation
43
Location & Directions
Service Area
This agency serves patients in LEXINGTON and surrounding areas in KY.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.23% falls with injury
Low rate of falls with injury
87% improved in mobility
Based on patient outcomes
87% improved in mobility
Based on patient outcomes
90% improved in bathing
Based on patient outcomes
84% improved managing meds
Based on patient outcomes
90% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Alison Cherone
No written review provided
Martha Hutsell-Richardson
For the most part I have been satisfied with the workers. However, there seems to be a problem with the office notifying clients when they're running late or for schedule changes. This last appointment I was called and TOLD, not asked, "**** is coming to your house Monday what time can she come?" Ok, since it was put that way we scheduled a time, I just happened to be off work that day. That time came and went and I never got a call. I called about an hour past our appointment time and was told that **** was running behind and probably wasn't going to make it to me at all. I don't think anyone was going to call to advise me.
Sharon Cares
I hired this company to care for my dad. 4 hrs evertother day. Friday I recieved no call about Sat worker. So I called Stacie told me they didn't have anyone lined up. So she was going to work on sat. I got the call Sat morning that she was on her way. On Monday no one showed up. So I called Stacie who again told me they were doing the best they can & would call me when she has someone. I am acutely ill & without any family help. I need good reliable people NOW! Very disappointed. I used them last yr. In July after dad broke his arm from a fall & they were wonderful. I'm sorry I'm unable to use them now. However we all know companies can go from high ratings to pitiful one. I wish you all luck who are looking for immediate short term help with your elderly parents.
Karen Jewell
These people were assigned my mother as a client. She is elderly and disabled. She has cats. Numerous aides have refused to give her care due to her pets in the home. And Stacy Wilson, one of their schedulers, doesn't have a handle on scheduling her aides nor her customer service skills. This agency is subpar with tending to clients assigned to them. Absolutely horrible.
Stephen Malmer
I really want to share this with everyone. I am incredibly satisfied with the services provided by Almost Family. They have excellent employees, every one has just been a joy and a relief of stress for me. I can't say enough. I guess Almost Family is a good name, but every employee I have dealt with soon felt like true family to me. Thank you Almost Family! Huge fan!
Reviews from Google Places for CARETENDERS. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(859) 276-5369Years in Operation
43
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov