CARETENDERS
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1994
Key Information
Phone
(502) 238-5150Years in Operation
32
Location & Directions
Service Area
This agency serves patients in LOUISVILLE and surrounding areas in KY.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.62% falls with injury
Low rate of falls with injury
89% improved in mobility
Based on patient outcomes
89% improved in mobility
Based on patient outcomes
90% improved in bathing
Based on patient outcomes
86% improved managing meds
Based on patient outcomes
92% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Charles Donovan
They didn't even try to help my mom with her physical therapy. She does her leg exercises everyday that she needed to. They came out and did the same stuff she can do on her own. They never even tried to get her up to stand up and try for her to do thay a couple of times. They just said she is bedridden permanently. I would not recommend this company to anyone at all. They dnt even try to help a person get well
Thomas Mueller
The nurse that was supposed to show up today for my 95-year-old aunt in a nursing home fail to show up after two calls. Was supposed to be there at 10 AM, then one PM, then just never showed up! She is really in need of help, so I guess we will have to look elsewhere! This is ridiculous! I would give them a zero, if I could!
Whitney McGovern
I would give 0 stars if possible. The nurse that was supposed to evaluate me never showed up after calling three times. I was evaluated by someone once who didn't show up at the time he was supposed to. I got assigned a physical therapist who set a schedule calling at 7 PM on a weekend. I got that scheduled, and he called me 2 minutes before the appointment to get me on his schedule. I advised him we had already spoke and I had an appointment in 2 minutes that I was waiting for him. He had no idea. It is a pathetic excuse for a company.
Vicki Martin
Abby the PTA is wonderful. She has helped me by answering questions I ask, does what she says she's going to do, & goes above & beyond to help with anything she can. We need more people like Abby in the medical field. She is absolutely awesome! Vicki
Veronica Sanborn
They don’t set a schedule. They call late (10-11pm) the night before or day of to schedule. Literally, I’m in the need, can I come by for PT. It’s insane. I had a total hip replacement, live in a two story home with one bath and I’m home alone more often than not. I don’t understand why there’s not a schedule so the patient can be prepared for therapy and have someone to let them in. Sadly their administration seems to think this is perfect customer service. I feel sorry for the people of KY that this is what passes for quality care. Go to Boston and learn about best practices in the healthcare industry!!
Reviews from Google Places for CARETENDERS. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(502) 238-5150Years in Operation
32
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov