HOME CARE HEALTH SERVICES, INC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1980
Key Information
Location & Directions
Service Area
This agency serves patients in PIKEVILLE and surrounding areas in KY.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.7% falls with injury
Low rate of falls with injury
92% improved in mobility
Based on patient outcomes
92% improved in mobility
Based on patient outcomes
92% improved in bathing
Based on patient outcomes
92% improved managing meds
Based on patient outcomes
92% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Sydney Tesson
If I could give a zero I would. Was told by physician they would be out to assist me as a new ostomy patient within a couple days from hospital discharge. Physician put in the order for their service three times and they still said they didn’t get an order. Called my other physician who put in the order again. They still did not come. They finally came out after I called them just to see what supplies I would need and set up physical therapy (that I didn’t need). Never had assistance with assuring I was applying the ostomy equipment correctly as a new ostomy patient, even though my physician ordered this. When I called I was rudely told there was no nursing order and they were just to supply the ostomy equipment. The nurse in charge kept talking over me when I tried to explain. She still denied any order was put in for nursing care even though I saw the written order and watched it get sent to their company. I was so frustrated I hung up on her. We went to their office to get the supplies from them. When I talked with her again about this situation, she became belligerent and even more rude. She told me again to just call when I needed supplies. I called today and was told that I was discharged from their service and can’t provide the equipment. What a screwed up mess they are. Would never recommend. I am also a nurse who would never talk to a patient in this manner. She just didn’t want to be bothered. I hope the poor hospice patients receive better care.
Jesse Sword
No written review provided
Dalton Hatfield
Home Care Health Services works in a prompt and timely manner. The care team is exceptional, treating patients as if they are their own family. From the skilled nursing team, home health aides, occupational and physical therapy teams, and office staff, the care HCHS provides is phenomenal. They have been ranked the #1 home health agency in Pike County, and I know why after dealing with them when my family members were patients. I recommend them to anybody who is in need!
Reviews from Google Places for HOME CARE HEALTH SERVICES, INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov