SERENITY HOMECARE

west monroe, LAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1991

Key Information

Website

Not Available

Years in Operation

35

Location & Directions

Address

3602 CYPRESS STREET, SUITE A

WEST MONROE, LA

Service Area

This agency serves patients in WEST MONROE and surrounding areas in LA.

Quality Highlights

Based on CMS quality data

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in bathing

Based on patient outcomes

Better than average

99% improved managing meds

Based on patient outcomes

Better than average

89% improved in breathing

Based on patient outcomes

Better than average

100% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
91%
Team Communicated Well
90%
Discussed Medicines & Safety
96%
Completed Surveys
37
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate80.2%
Improvement in Walking/Mobility94.1%
Improvement in Bathing93.9%
Improvement in Managing Medications99.2%
Improvement in Getting In/Out of Bed99.0%
Improvement in Breathing89.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury5.8%

Lower is better

Discharge Function Score63.5%
Health Info Transfer to Provider86.4%
Health Info Transfer to Patient87.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
10 reviews
Shaughn

Shaughn

Brooke is very sweet, look forward to her coming. She loves my cat like I do. - Pat

Verified Google review
Taylor Dickens

Taylor Dickens

Savannah Hipp is the best! She is always attentive and caring for her patients and their loved ones.

Verified Google review
Linda Orr

Linda Orr

I've received service from Serenity homecare for over a year now and I've had excellent service. My nurse is wonderful and caring and the staff in the office if I need anything they are right on it.

Verified Google review
Becky Murray

Becky Murray

Both my parents were patients with Serenity Homecare. They received excellent care. Staff was very kind and caring. Highly recommend then.

Verified Google review
Belinda Gray

Belinda Gray

Locally owned Home Health Agency with a commitment to enhancing the lives of others by providing compassionate care that is specific to the unique needs of patients and their families.

Verified Google review

Reviews from Google Places for SERENITY HOMECARE. These are real experiences shared by families and patients.