COMMUNITY HEALTH & COUNSELING SERVICES

bangor, MEMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1972

Key Information

Years in Operation

54

Location & Directions

Address

42 CEDAR STREET

BANGOR, ME

Service Area

This agency serves patients in BANGOR and surrounding areas in ME.

Patient Satisfaction

4/5
Would Recommend:90%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.16% falls with injury

Low rate of falls with injury

Better than average

81% improved in mobility

Based on patient outcomes

Better than average

81% improved in mobility

Based on patient outcomes

Better than average

84% improved in bathing

Based on patient outcomes

Better than average

78% improved managing meds

Based on patient outcomes

Better than average

83% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
90%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
92%
Team Communicated Well
88%
Discussed Medicines & Safety
83%
Completed Surveys
264
33% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.3%
Flu Vaccination Rate58.0%
Improvement in Walking/Mobility80.7%
Improvement in Bathing84.1%
Improvement in Managing Medications77.5%
Improvement in Getting In/Out of Bed86.6%
Improvement in Breathing83.2%
Pressure Ulcer Rate0.8%

Lower is better

Falls with Major Injury1.2%

Lower is better

Discharge Function Score73.4%
Health Info Transfer to Provider93.4%
Health Info Transfer to Patient96.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.5
21 reviews
Jerry Vick

Jerry Vick

Of all the people I have interacted with here and all the services I have received through them, I have been treated respectfully and with dignity. My knees have been met and I have zero complaints with how well the staff here does. They are a benefit to the community.

Verified Google review
David S

David S

It's ok but getting help in Bangor Maine is hard. Usually help this city offers is like the blind leading the blind.

Verified Google review
Kimberley Murphy

Kimberley Murphy

I've had nothing but incredible experiences with CHCS.

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Cathy Anderson Veillette

Cathy Anderson Veillette

Excellent RN care by Mary she has a lot patients all over but took great care of me if Dr Atkins would agree with Hospice doses being very low compared to FL , it should be Medicare USA rules for all 50 states to not allow the patient to suffer esp mid dx since 2018 MRI indicated metastasis of R humerus and scapula but worse. New bone lesions in 2020 again suggest metastasis disease I was sent to one Dr Rogakti but I do like a doctor who does not like eye contact and I had a censure MD who did physical exam showing spleen and liver enlarged as my andomen size over 50 inches but strangely I can not stomach ascites cause symptoms of rage and anger it leaves me in Emily 6 ft tall serious hunter come in the where you think they will never show me my Quebec heritage of kissing one another twice but always with I love you even when toxins screw my brain is as my kids have all but I am getting off course buy my daughter this last visit putting as her head and body close to me crying like a baby “ mom I am afraid this will be the last time I see you alive “ it broke my heart as my condition was results if incompetent last docs that depended on there PET when I asked for one “ well Medicare might not pay if I’d normal “ I said I do not care but I have been wanting one and the ignorant statement my 4 foot male ortho docto not MD he wrote to his MA but it could on my portal “ she rants referrals international “ cause the MA did not know how to order one! My response was calm but told him “ it is no wonder I am getting worse cause what bothers me you will not look at my eyes while your typing god only knows about me and in negative manner , I am ashamed to be have you be my doctor and will change” he tried to get me in too talk about things I said after 4 yrs with you you have said nothing but maybe genetics or too old to get cancer ! Maya the spiritual advisor love all her patients and between Mary and Maya they kept me Sain !! So I could never give you pros more than a 10 for the compassion you showed to me and took the time to read my novel messages! The only bad experience was the last 2 bottles had defects that made my methadone leak and no way was I going to lick the inside bag and I was suppose to be govin a 15 days supply which I did not so it was tough 2/3 weeks no pain meds , the rages, sweating like a sailor due to pain keeping me up all note then the SOB again started ! Finally thru lots of miscommunication with my oncologist and a trio to ER ! I am better but still pain from the liver and spleen and no appetite but they can take of this ! CHCS is great medical pros I highly recommend but probably use Dr Pascual or kindred when I return to Maine and hopefiily my last visit to FL Cathy Anderson

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Diana Kandilakis

Diana Kandilakis

My daughter attended the program for five days this summer and came back feeling much better. I was so impressed with some of the things she was doing; art therapy, communication skills and identifying cognitive distortions are some examples. My only complaint is that it's far from where we live. Still, I would drive her up there again if she needed it.

Verified Google review

Reviews from Google Places for COMMUNITY HEALTH & COUNSELING SERVICES. These are real experiences shared by families and patients.